Alexander Pope Hotel

"Booked a family dinner to celebrate my birthday, plus several rooms for the night. Generally happy with the rooms though for the price breakfast could have been included. Dinner for 16 people was pre-ordered several days in advance as requested which should have meant everyone was served the correct food and at the same time. Not so! There were delays in bringing the meals, missing items, wrong items, we had to chase the staff to bring the missing items. The portions were small, the plates looked uninspired, and generally poor value. Very disappointed."

"I have stayed here a few times and returned recently for the first time in over a year. Overall this is a good hotel with comfortable rooms and a decent breakfast. This together with a decent car park is why I keep coming back. I was pleased to see some positive improvements in my room since I last visited. Firstly the shower controls were much better and I was able to have a really good shower during my stay. Secondly the windows all locked securely, this may seem an odd point to make but it has been an issue in the past and they have clearly made improvements. I was also pleased to see that they have done away with the car park barrier. I used the internet for work during my stay and found it was passable but not great. I would suggest this as an area for future improvement but to be fair is was not bad, just could have been better. Bonus points for refillable soap, shampoo etc!"

"We held our wedding reception at this pub and it was amazing! They took care of us through the whole process and the day went perfectly. All our guests commented how lovely of an atmosphere the staff created and no one was ever waiting for a drink / food! The most perfect day at the most perfect venue!!"

"Charming, clean and comfortable with gracious and attentive staff. The shower was fabulous. Bus stop right outside, lovely river walk in the park along the Thames opposite this hotel. Train station just a few minutes walk. Shopping and restaurants nearby. Internet was a bit spotty but everything else was great."

"Appalling, dreadful experience & service. Arranged to meet family here last night for some drinks, what a mistake. The staff are unprofessional, unfriendly & rude to say the least. We were sitting chatting & drinking when one of the team started to remove the tealights from each table & it was only 9.30pm. They then decided to call last orders at 10.30 even though they are meant to be open till 11pm. When my niece went to the bar 5 mins after last orders were called she was told she couldn't have any drinks as the till was closed. We spoke to one of the team, who said he was one of the managers and he was quite happy to tell us that it was his decision to close the bar early and it was quite clear that he did not care one bit about customer service. He seemed quite intent in getting finished and it was as if we were inconvenience to him. Also just to mention this guy was also collecting glasses while on a personal call & swearing throughout his conversation. If you want a lesson in how NOT to run a hospitality venue this is the place to go. Needless to say we will not be returning."