Parchmore Medical Centre

"I went to the receptionist this morning to book an appointment for my dad and I initially explained that my dad is not at all well and that he thinks there is a possibility it may be cancer, I also mentioned that my dad has not seen a doctor for many years so this is very serious, even though I explained the urgency we were only offered a telephone consultation, I was appalled by this and said no this not acceptable and that my dad needs a face to face appointment, this should of been offered straight away. There was no empathy from the receptionist at all and both myself and my mum found quite cold. What was very good was Dr King who was very thorough and was amazing with my dad, its just unfortunate the receptionist was not very good"

"Considering the pandemic and the current strain on the NHS I cannot fault this practice. The receptionist are very polite, attentive and helpful. The GPs are exceptional, they listened, asked the right questions, quick referral and showed utter care for their patients. I cannot thank then enough for their service. Thank you all"

"Parchmore gets 2 stars simply because the service was good during the pandemic and possibly up until this summer, no idea what changed this summer but it's not unusual to be on hold for 40-60 mins just to speak to someone to correct an error on a repeat prescription or book an appointment for a vaccine etc. Long wait times happen regardless of the time of day you call. Once you do get through, the practice is good at getting referral done and I am fond of the nursing team. I've decided to take my care elsewhere after staying as caller number 6 for over 30mins to chase a tele-consultation that was rebooked last minute. It's now 5.04pm and I still haven't heard from a clinician. - it's stress inducing and I know the NHS is under a lot of pressure - but I can't have this in the new year."

"This practice need to massively improve communication processes, retrain all staff to be compassionate, polite and professional. You get told everytime you call there are no appointments left (not even online) always caller 28 in the queue, even when phoning at 8am and engaged for over half an hour. We all understand things go wrong but it's how staff handle things when they go wrong. No apology, the Dr's off sick and won't call you for over another 72 hours when you have stated reasons as red flags for cancer. It's not acceptable. Avoid, avoid."