Fordbridge Medical Centre

"Well I have just picked up a insurance letter from the Doctors and charge £120. Had no choice but had to pay. It consists of them writing my personal details and his own plus another 44 words. I gave them all the information from the hospital. So no real need to look at my records. It really couldn't have taken longer then a hour. I was originally told it had been booked in for an appointment. Which I've always been lead to believe is 10 minutes. Was never told it was £120 and on arriving to collect was told can't pay by card. Cash only. Very very poor service."

"Phoned at 11am. Seen at 3:20pm! Receptionist couldn’t have been more helpful. GP was kind and courteous - explained everything fully. Fabulous service"

"Absolutely worst GP practice i ever used. The phone never works or receptionist are sleeping on the desks all the time. I have 2 kids one year old and it’s been an absolute challenge and chaos with this practice! Doctors are kind of okay but reception is absolutely terrible! Rude , disrespectful behaviour all the time. Don’t waste your time there! I rather die than going back there!"

"With fairness I am normally happy with everything about this practice. Today there Website stopped working its now 6 hours since I tried to talk to someone or book an appointment and its impossible 10 + in the que waiting and no backup to help. Maybe a second person taking calls would of helped. Well I have now waited since 08.59 nothing no contact even though told it would be happening"

"I have been with several surgeries before and by far this is the best. I found the reception staff very helpful and friendly they even offered to take care of my little toddler whilst I had a particular appointment. The GPS have all been friendly and helpful and most importantly listened. Things are done when they say it will be. Overall very happy with the care. Of course the wait for appointments are long... but that is the case in the whole of the nhs!"