The Harefield Practice

"Been registered here for a while. In the last 4 months I needed to attend the surgery frequently. I always managed to get on the day appointment. The receptionists always were very helpful and tried their best to help. On a few occasions doctors phoned me after 7pm. Really impressed by the doctors' long hours and dedication to help the local community."

"Truly horrible experience throughout. I've been registered with them for over a year now and unfortunately have to visit regularly. Not only getting a doctor's appointment is a nightmare but also it's almost impossible to get an appointment with a qualified nurse! Simple blood test waiting time is weeks. Moreover, every time I'm supposed to get a repeated prescription or injection, there is a problem, which they don't seem to be able to sort out, so I end up waiting for hours or having to speak to the practice manager. Admin team is an absolute joke, very nice but completely useless. And I thought my previous surgery was bad! Currently looking for a new one as it's just too frustrating and stressful dealing with them."

"Poorly run GP practice, some of the good GP's have left and the practice is understaffed. I requested a call back first thing on the 19Dec2022 and never received one, plus had to chase that evening before the surgery closed, giving the receptionists the appointment request detail. Called again on the morning of the 20Dec2022, received a call back, but none of the appointment request detail was recorded, from the evening call on the 19Dec2022, so had to go through it again. No wonder they are busy if they can't do this right first time! Overall one of the worst GP practices I have ever dealt with, but they are all in decline as the government hasn't got a clue, as if we had a decent primary care service, this would then reduce the loading on our hospitals. Still on call back from a GP, just called again on the 21Dec2022 @ 08:36hrs and received a call back from the reception team. Hopefully today I will get a call back from a GP. I guess that there aren't many GPs working from this surgery anymore. I received a call back from Dr Gallagher on the 21Dec2022 @ 12:28hrs. He was very helpful and reassuring and has resolved what I was after. Star rating now changed"

"Harefield practice has been my Dr's surgery for nearly 5 years and I have always had a great experience. Since having my daughter the practice has been fab with a speedy response and always face to face if needed! I never specify a dr as I have found all are great I have seen."