Medway Maritime Hospital

"Today I visited Eliot Ward for my pre op assessment. I was greeted by lovely friendly helpful staff. One Nurse in particular stood out to me, Belinder Stringer, she helped me overcome my anxiety and went above and beyond to make my appointment go smoothly. She really is a wonderful member of the team there."

"Thank you to all the staff on major 3 tonight for all you did for me. Really fast at sorting my chest infection out and the asthma. Seen straight away had nebuliser, Iv steroid Iv antibiotic. Chest X-ray confirmed infection Felt so much better when I left. I also have a tablet course of antibiotics too. So thank you to the nice ladies on reception and triage nurse this evening and all the staff in major 3 who acted fast in treating me and getting me fixed and home. Much appreciated :)"

"It’s 7pm in the evening as I’m writing this. The hospital have phoned less than 12 hours before to cancel my partners operation without reason. This operation was supposed to solve my partners debilitating mobility condition. As well as the above I was spoken to by a surgeons representative who was outright the most abusive and inconsiderate human I have ever come across and his behaviour was disgusting so much to the fact he refused to give me his name so that his behaviour could be reported. Avoid this hospital like the plague. Abusive staff members who think it’s acceptable to literally scream down the phone at a Paitent."

"My elderly father was admitted 5 times in 18 months , 4 of which were result of blue light runs in ambulance. Each time sent home in pain and distress with no action no follow up and told put up with it. Long Story short . Finally had the required op after GP letter and intervention. Dealings with the hospital have been diabolical. Refusal to answer phone. Redirection to incorrect numbers. Contradicting information. Made to feel more like a production line in a factory than a hospital! It was only when I started to ask certain questions illustrating I had a little knowledge of procedure and patient rights that any progress was made. I hope my family NEVER. has the misfortune to have to experience this place again."

"A and E was terrible. Took my child to the emergency department and was told to wait in the waiting area. The area had no windows and had one table in the middle with colouring pencils...yet no paper. It was dirty and after waiting for 2 and a half hours I was finally seen by a nurse who put the torch on her phone and examined him. I was then told yes he needs to be seen by a Dr and to make my way around to meddoc. I got there and was told that I need to wait at least another 3 hours. Got to 10pm and decided to leave after being told the waiting time is still 3 hours. Child's waiting room was very dirty with dirty tissues and food over the floor. On the other hand, I cannot fault their intensive care units. Have had great experiences with them."