St Helier Hospital

"ENDOSCOPY. I had an Endoscopy procedure today. The waiting time was a bit long and miscommunication between reception and doctors/nurses resulted in delays for the patient. The receptionist needs to adjust his attitude towards patient when they are enquiring about something, he seemed bothered or very impatient when answering. The nurses were AMAZING. The ones that i can remember are Liz and Joanna. Liz is very patient and took time to reassure me and explain everything in details, i asked a lot of questions due to me being extremely nervous and anxious about the procedure. Joanna and her team again were super reassuring towards me and talked me through every bit of it, this made me feel so comfortable and also made me feel like i was genuinely being well looked after and cared for. I felt i was in really safe hands. The after care with Liz was again very pleasant. I want to say a big thank you to everyone in the Endoscopy department at St Helier. It definitely makes a huge difference for the patient to feel better. The Endoscopy department was very clean and hygienic. Thank you thank you and thank you."

"The worst hospital by far. The reception staff have no empathy and they basically treat you as they don’t want you there. I was told by one of the receptionist that I am lucky that I am still in the waiting area after 6 hours of waiting at 5am when I am in agony. I had to leave without being seen after 6 hours of wait because they keep changing the waiting time. I was told the waiting time was 4.5 hours then it went to 5.5 then 6.5 then 7.5… it’s ridiculous. I have full respect for NHS staff but these staff made me more sick. They need to understand people don’t go to hospital a&e to chill or just hangout, they do because they are unwell and in so much pain. The reception staff need a proper training on patient care. Treat others the way you want to be treated! Would not recommend it at all."

"From reception to x ray department to A+ E department. Everyone in these departments including porters I asked for directions were helpful, friendly, warm and professional. A+ E department had continuous updates about waiting times. Staff were professional and seemed happy to be there. My waiting time was not as long as I'd thought it would be. Thank you all."

"Most efficient blood sampling experience I've ever had, pre booked a slot arrived on time, and from arrival to leaving I'd say it was maybe 3 minutes total. Staff all nice and respectful, did all the security checks before sticking the needle in me as well. Thoroughly impressed."

"ill.. had to go to emergency. Serious by the looks of it, got attended within 2 minutes. Impressed!! NHS is good when they need to be. Plenty of parking Easy access by public transport Big hospital Shops near by"