St. Mark's Hospital

"I don't know where to begin. Over 7 years the admin staff here have become more and more unprofessional and rude and lacking attentiveness and focus. I received my paperwork only to find wrong patient number wrong details that itself is data protection. The reception at endoscopy the admin staff are so rude not professional I think they need to go back to get some training. I always say if u don't like your job leave. St marks consultants nurses are great Dr akbar Dr Hart are amazing the others not so much. Northwick have better admin staff and central middlesex. St marks needs to have a restructuring programme start fresh with new staff and give staff thorough training. A smile goes a long way politeness kindness these are basic patient relationship. When speaking to them on the phone they don't sound happy. I asked one of staff their full name by law they have too... they are rude so please read the bad reviews base they are all right correct in everyday. So today I received my appt for the new hospital I'm getting transferred too I have to excellent service by the new hospital. But St marks admin back office GOT IT WRONG AGAIN THEY GAVE MY OLD ADDRESS TO THEM WHEN MY NEW ADDRESS I WAS RECEIVING APPTS PRIOR WHEN SEEN AT ST MARKS ONKY CAN IMAGINE WHO THEY ARE THAT DONE THAT. ADMIN BACK OFFICE NEED TO FOCUS BE MORE ATTENTIVE ATTENTION TO DETAIL WHEN IT COMES TO PAPERWORK INPUTTING INFORMATION AS THEY HAVE MANY TIMES GAVE WRONG HOSPITAL NUMBER ON PAPERWORK WRONG ADDRESS ALL OF WHICH IS GDPR DATA PROTECTION."

"Was a great hospital but unfortunately due to the workload it has gone downhill. Now no better that my local hospital. Doctors have two minuets to see you and rush you out of the door, that is if you can get a face to face appointment. I was discharged after 30 years for asking for a local endoscopy as the parking at St Marks is vanishing fast under development!"

"I have to admit the bad reviews written, are correct. The standards of st marks reception staff back office staff has tremendously dropped over 10 years. My mother in law is patient here, the experience we had couple months ago, i cant even write its that bad. I written a formal complaint nothing in response. When we arrived, the receptionist i believe her name is Tia she seemed like she was in a different place she was day dreaming, her friend a colleague was walking back forth on the mobile, back office staff so loud, when i tried to get reception attention mandy i believe her name is interrupted with attitude. Usually there is gentleman at front and he always polite and friendly. i spoken to secretary even she has left the trust high staff turnover. My mother in law has been attending this hospital for 15 years in those years whilst i been accompanying her never experienced rudeness attitude staff has not attention to detail its like they don't care. St marks now has to be worst trust when it comes to admin staff, even on telephone they are rude, whole department needs to looked at reviewed. PLEASE AVOID THIS HOSPITAL THE STAFF DO NOT CARE."

"Unfortunately the hospital itself scores very low on cleanliness and after care. My partner came into Northwick Park through the A&E department and was triaged to the surgical assessment ward. Although very busy, the team were incredibly kind and tried to keep me comfortable whilst they assessed my problem. It was diagnosed that it was a twisted bowel and I was taken to the Frederick Salmon Ward at St Marks Hospital. The nurses and the bedside care received was excellent. My partner had previously been left traumatised from being hospitalised in another London hospital. She has now had her faith restored with the NHS Healthcare due to the excellent patient care received at the Frederick Salmon Ward, St Marks Hospital at Northwick Park. 5 stars"

"I was at the hospital for a Dexa Scan which was on Level 9. The scan staff were both helpful and professional so no problems there but the building itself is just plain horrible. There is no Reception desk or area by the front door. No-one to greet you or direct you. Eventually found the lifts one of which was broken. There was masking tape on a broken window and the floors were poorly kept. On Level 9 finding the cupboard which was the Dexa Scan was tricky but again no Reception desk or friendly staff. It seems the building has been run down which is sad but this really was a depressing experience."