Wooden Heart of Weybridge

"Extremely happy with the service I received from Wooden Heart of Weybridge in 2022 which consisted of a complete design and installation of a large kitchen and utility room. Louis was so patient with all my queries and changes, and was hugely knowledgeable, and the whole team was professional from start to finish. Delighted with the finished product. Would definitely recommend. Thank you WHW."

"Exceptional design, customer service, communication and I now have the most beautiful and practical kitchen that I could ever have anticipated . I cannot stress how happy I am with all areas of the work from the beautiful design , by Simon, and the incredible workmanship , by Paul. Every little space has been made use of. I simply went into their beautiful showroom in Weybridge and chose everything within minutes. Then Simon used the information , having first photographed my initial kitchen , to produce my new kitchen image on the computer. So impressive . I just cannot thank them enough and my faith has been restored re excellent old school workmanship and customer care. Thank you so much !"

"Shockingly poor level of customer service. Blatantly lied or gave false promises to me several times over the phone and the quality of the visuals was worse that a B&Q design. I cannot comment on the value because after 2 weeks they still haven't come back with a quote for a very simple kitchen design. 3 other companies came back in 3 days or less. I tried to give these guys every opportunity to provide plans, visuals and costings for a kitchen, because the reviews of the Rotpunkt kitchen were better than the other German kitchens we had looked at and been quoted on. But after a a week of waiting and then a week of chasing them daily and being told "we will get them to you by lunchtime" or "give me a few hours" or "my software isn't working" "I've lost your email address" "I promise to get them to you this evening"..... It's now Friday and we still have no costings. I've worked with tens of different suppliers, and fitted various different types of kitchens but I've never ever come across such a poorly run business like this. I can accept software issues or technical issues, but don't lie or promise things that you know won't be delivered. Don't make customers feel that you think exhibitions are more important than their kitchen order, or tell them that "another customer is in a more advanced stage than you so you will have to wait" When potentially spending 10's of thousands on a kitchen, each customer needs to feel like they are the only person you are dealing with and that's what makes other suppliers from stand out from these guys. I had high hopes with this one but it really is lipstick on a pig."

"We did a major extension and were advised to talk to Wooden Heart. We had a fantastic experience with them - NOTHING and I mean NOTHING was too much problem. Great creative design - we had a few odd corners and choice upon choice of colours cupboards etc etc . Price was a factor but again they guided us through it. I would have no hesitation in recommending them and the staff to anyone. Thanks again guys"