DFS Brent Cross

"Can give 5 star however had to wait long time before can find someone to help with my questions. Need more staff however Priya was excellent in helping to choose"

"Was ok, but didn't have a vast range of small sofas, which I was looking for. Didn't appear to be any staff to help, so just wandered round and then out as couldn't find what I wanted. Good shop if you are looking for big furniture though."

"Just had someone from the service team out, aka ‘Mr No’. Clearly came with the intention of refusing any serious work needed to be done with the sofa, despite being within warranty. We’ve had the sofa less than 2 years (cloth sofa) and you can feel the bare wood on the armrests, as well as the springs that have completely lost their spring properties, but he said this is all natural and so DFS won’t fix it. When he could be helpful with the cushions and figuring out why they had gone lumpy and had lines in them, he told us ‘just so you know, I’m not here to plump your cushions’. Rubbish service, arrogant and abrupt service guy, if you think you’ll get aftercare with DFS think again."

"Been a customer who has ordered 3 sofas in 6 years...We are certainly what you call a returning customer. We went to the Brent Cross store today to browse. ( this normally always results in us purchasing). We saw the 'Halen' sofa in the Brent Cross store. We are then told that, in the store room they have one in tan leather. This being the color we wanted. It had been for a customer who no longer wanted the sofa, so was immediately available. We then had £154 taken of the sale price as the store manager knew we are 'good customers'. This brought the total cost down to £2195. We then wait for the sale rep to talk over some details with the manager for a second time, to see if they will do a further reduction off the sofa care insurance. After being in store for nearly two hours. We are then told the sofa is actually not available. Even though are about to go over finance approval. To compensate us we were then offered the same sofa , for £99 off the orginal price, opposed to the £154 offered earlier. We would also need to wait 14 weeks for delivery. I explained that seeing we had bought three sofas in six years , and had been messed about , is the manager not able to just reduce by the extra £54, so that we are getting the same deal as originally given to us. Which seemed a reasonable request. We were told no! So opposed to them making a £2195 sale , if they only matched the original discount of £154 . They decided not too. They let a regular customer Walk out the door with immense dissatisfaction over how they are treated. All for the sake of £54 , and all this considering it was the stores error. Makes 0 business sense. How not to treat good paying customers ."