LV=

"Spoke to a few helpful people but then everything that I was told was overlooked. I was told over the phone and via email to keep my taxi receipts and i will be paid for them and to continue getting taxis till a courtesy car becomes available (been over a week) sent in my receipts and was later told that I won’t be paid for taxis and they admitted I was told that and have it in writing but can no longer have it because it’s too much for them to pay. They won’t get my car looked at till another week or so and also have no courtesy cars so I am expected to keep paying for taxis even though I have paid to have a courtesy car on my policy. Rude and unapologetic about it too. Very dismissive and patronising. Never known a company to agree to something and give it in writing clearly and then go back on their word within an hour or so. AVOID!"

"Scam company that fought for a clear rear end bump. It would be better to be hit by uninsured driver then someone insured by this scam"

"Aleah from LV was incredibly unhelpful. Was becoming very irate on the phone call also talking over me. Was told the excess on repairs would be waived as it was a non fault claim. She even listened to the call I was making the claim on and it details that the excess would be waived. Very Unhelpful team. After speaking with Aleah as she was so unhelpful I asked to speak to a manager he was called Nathan, again very unhelpful. Will not be using LV again and will definitely be making sure all friends and family stay away from this sham of a company."

"Worst insurance company I have dealt with, they took 4 months to investigate my claim and made every excuse to not payout. I was left wothout a car while they investigated the circumstances around the theft of my vehicle. Very greedy company took my excess and didn't honour my claim. Have had to take my case to the financial ambundman. Cheapest isn't always the best. Takes over an hour to get through to them too I have wasted countless hours trying to get intouch with this company. It was horrible having my car stolen and vandalised but it was even worst dealing with this insurance company. It would have been far easier if I had just paid for the repairs to my car myself and not dealt with this insurance company. They really do such the life out of you"

"My advice would be never go near this company. My parents are both nearly 80 and are in poor health found this out the hard way. A Leaking upstairs toilet, through to the ceiling. Several people came with different views, parents were given the option of paying for the bathroom tiles to be changed which would of cost them their £500 excess and a 50% contribution, the area is under 1 ms and they had 33 SPARE yes spare tiles so they said no, because they couldn’t afford it, LV agreed that the area could be re-tiled using existing tiles and the spares. First the kitchen ceiling was coated, not repaired. Next the toilet was removed, a new cistern fitted, original was slim line and whilst old was of good quality, what went back was neither, the toilet now being 9” further into the room, this left enough room for Dad to walk sideways with his sticks between the sink and toilet, LV agreed to change the cistern back to a slim line, the toilet had now been fitted at an angle, laughable if my mom wasnt stood there crying and saying sorry. 2 weeks then Gelder supervisor finally visited and said “I know it looks bad but it’s only 10mm” refitted and again another day of disruption, keep in mind my parents are nearly 80, Dad has terminal cancer and mom suffers with nerves. Again I visited on the weekend, next was tiling, pieces of cardboard from toilet role and pizza box’s had been used as spacers, none of the joints matched, the tiles were kicked out at the tops, sides, bottoms and gaps were between 2mm and 10mm, the tiles appeared to have been cut with a bread knife and the tile edges were snapped and the corners not even 45 degree joints, Gelder supervisor came out and said “I know it’s not his best work, but it might hide it when it’s grouted” he finally agreed to send round his tiler to redo the job, when I asked who the hell had done this then if it wasn’t his tiler he told me it was the plumber as the tiler was busy. A few days later, Gino a great guy came to look at it, called the Gelder group office and said it was the worst tiling job he had seen in 30 years, he then asked them to find out where the plumber had put the 33 spare tiles to which the reply “he errr used them all” he fought our corner for us for an hour with Gelder group, explained that this could not be redone and the standard was appalling. Gelder promptly passed it back to LV to deal with, after weeks of ignored emails finally insisted on sending a company round called “Magic Man” who could repair broken tiles and rebuild tiles that were cut short, they had ever confidence “we would hardly notice" The results:“no chance at all, never seen a job that bad and I’ve seen a few, who’s done that?" We were then offered a compromise,“how about we get some white tiles and make a feature out of that part of the wall?”the next compromise was “we noticed you had spare kitchen tiles, can we use those, I know the colour and size is different but if we mix them in it will look ok” we insisted on a retiling . We now choose our own contractor, LV agreed, they offered was £2100 for everything, this includes putting the leaking toilet right (still leaking a year on) replacing the floor, replastering and new tiles, the bathroom has to come out for tiling, shower, radiator, toilet, sink We had two quotes from bathroom fitters, around £4,500. For months now LV have delayed making a final decision on paying out, full of sympathy but it’s going from person to person, dept to dept. “there were mistakes on both parts”, my parents mistake being they couldn’t make up their minds quickly, partly because they are old and partly because that many different people came that told them different things they got confused to hell, the other mistake according to LV was my parents didn’t want to pay the excess or 50% contribution because of upheaval and finances, of course they wouldn’t?? Who would when you have a 1ms area and 33 spare tiles!! An unfortunate case of “their old, don’t worry about it” Think about this story before you take out a policy with this company."