Bradleys Practice

"If I could give this service minus points I would. Absolutely shocking. I've been to bradley's for a number of reasons and feel like I'm never given the help I need, whether it be mental health or physical illness they will end up just sending you off with a leaflet or prescription without even seeing you in person."

"We are now in 2023 and you still can't get a doctor or nurse appointment. You get put on triage not knowing when you will get a phone call back. But you can't diagnose someone over the phone and it's hard to describe symptoms over the phone.. needs to go back to face to face appointments first come first served. But doubt that will ever happen. Can't say it's because of stupid COVID now. I hate it.. I just want a face to face appointment please. No wonder a&e gets clogged up now."

"Terrible practice, they're very dismissive and rude. Very nice facilities that don't provide any facilities. Econsults are the only way to get in touch, call them they tell you to go online. Mental health does not matter to them, they'll give you a leaflet or whatever pills they pick out of a hat and leave you to it. No need to actually go in they'll give you medicine without ever seeing you in person. Use any other practice if you actually need help, you won't get it here."

"Was a patient at this practice for over 20 years, the GP’s were always good. However, the admin team are shocking. I requested my medical records and was told they would send them within a month after raising a subject access request only to be emailed two weeks later from the Mold branch saying they would not be doing it. Absolutely dreadful service."

"After quite a few issues with getting appointments, I finally lost patience with this practice when waiting for my Covid jab. Despite being in a vulnerable age group, I heard nothing from them for weeks after I should have been vaccinated. I contacted them by email querying the delay and shared my concern that I might have been forgotten. In reply, instead of being supportive and reassuring, perhaps using the opportunity to suggest I hadn't been forgotten, their response was expressed in terms similar to 'it's not your turn yet, unless your circumstances have changed.' A day later I changed to the Quay Surgery in Deeside who expressed surprise at my situation and before the change of details papers were even completed, gave me a vaccination date verbally and a confirmatory text a couple of days later. This suggests a big difference in patient care and consideration even in these very difficult times."