University College London

"Came here for the first time and was really impressed by the way the whole place was run. There was lots of signage to make it easy to find your way. The staff were all very friendly and helpful. There some amazing volunteers who help the place to run smoothly. The place was also lovely and clean."

"Last night went in there again with my girlfriend. It was quiet busy, but same as first time we went in there, it was a nice experience, she was treated very nice by everyone. The whole process was bit slow, we've been waiting a couple of hours for her results but I noticed that all the staff were doing their best. I assume that the process was slow because because it was very early morning but we are very happy with the experience and the care she was given. No one was careless, they all wanted to help and honestly the experience in there was very different than the ones we had in our country. We are not used to see happy and friendly doctors. This is a hospital we can rely on."

"If you want a hospital with state of the art technology , and all staff with outstanding professional skills and patient care. This is the place to go. Excellent emergency department they have saved my life and always there for me. Absolutely credit to the NHS"

"UCL is one of my ideal university to study in. At least I came and entered. There are lots of institutes and this place is just one of its main buildings."

"Outpatients clinic on the edge of Euston road and northern tip of Tottenham Court Road. I was there for l yr check on my hip replacement: X rays and senior registrar chat. No warning in the letter about stripping into hospital gown...one that was broken. I put it on as best as l could then was sent back to put a different one on. Embarrassed and confused by why technician had so many problems getting me into correct position. Almost late for Podium clinic which was very crowded running behind. I lady had 2 he wait before being seen. No where l felt safe to sit where l could hear my name called. I then was harassed .. nay verbally abused by another patient for his perception of my repeated statement that l had to leave for work at 1. ( appointment 11. 10). Actually trying to get receptionist to agree to take my clinical trial survey in case l couldn't be seen by l pm. Everyone watched this abuse which reduced me to tears behind the clinic wall. No clinic staff asked the man to step away from me, calm down. Only a passing person from another area helped me. Despite this l appreciate how hard it is to keep this building moving through its normal schedule. Staff trying their very best to get their jobs done. The mood definitely feels different to last year. A real sense of weariness pervades. Advise visitors to bring their own sanitising gel as some dispensers on desks are not push down operation.Bring water/ drinks too to anticipate long waits for appointments. Signage is reasonable to follow in corridors though the way lifts operate less obvious. Be prepared to go in opposite direction occasionally just to press button for your floor. Better than climbing stairs if you're tired. My photos are mostly of lower floor X ray area."