Kassiopi Cove

"Paid 350 for birthday party. Staff don't know what they are doing. Nothing is ready or cleaned. They refused entry for 2 babies who are not even big enough to go on soft play as are in car seats still. Staff have not allowed babies to come in and made them sit outside with adults"

"I visited for the first time today with a friend and her 18month old grandchild. We had a lovely time playing for about 40 minutes, the baby was getting tired so we decided to support the venue by having lunch there. There were no diet drinks available so we had tea and ordered sandwiches. We waited about 15 minutes which wasn’t a problem as they were lovely and fresh. When our names were called informing us that our session had ended we told the girl on the desk that we were finishing our lunch. She told us that we would be charged for another hour. We weren’t happy with this and said that we should have been made aware of this on arrival. Kirsty came over to us and pointed out a sign which was at a child’s eye level under the cafe counter stating that you should allow time to consume your food within your allocated time. If somebody else was at the counter you wouldn’t have seen it. We said that this sign should have been placed where you book in alongside the sign which read only food bought on the premises can be consumed there. We had to pay up because our shoes were behind the counter. Such a shame, we will return but go elsewhere to eat."

"Nov22 Recently went back, I'm not sure if the management has changed but it's NOT as welcoming. The staff member came across as very passive-aggressive, she was rude and unfriendly and made it awkward for everyone within the group expressing, a real lack of tact to be in management. Great place to go. Can get a bit rowdy depending on the crowd and out-of-term times but the kids have a blast here... Affordable and the Staff are friendly. Need more social places like this in the DA+ areas."

"We've been here several times, starting in 2021. Kids are now 3 and 6 and they love it. There are separate areas for babies and toddlers, the biggest area is for age 4 and up but our 3yo loves it. Well priced with a cafe serving drinks and light lunches. There is no parking but you can use Morrisons opposite for free. Unlike a lot of other soft play / kids spaces it is also really well managed. It was a bit hit and miss when it first opened but has settled down, and the staff and service are now excellent. It does get busy and chaotic because it's full of small children but the space is well thought out and you can always get a seat. They are also working to expand services and partnerships with other local providers which is great. They have also continued to improve the look and feel with murals and other finishing touches, which I think shows the attention to detail that is reassuring. Overall excellent and we will keep coming as long as the kids like it!"

"Cannot rate here enough. Faultless. Recently hired for our sons birthday with private hire and the staff were fantastic. They went above and beyond and were simply fantastic. The soft play was clean and the staff were so welcoming and great with the children too. The food was plentiful and fresh and guests commented on how good the party and place was. They were experieneced with individual needs and aware and conscious of allergies. Would highly reccommend. Do not have one bad word to say. Simply faultless."