James J. Fox(Harrods)

"I went in to Harrods Cigars to buy a few cigars. I waited around for a bit before being served, which is fine. However, once I was served, the assistant wasn’t very helpful. When I asked questions regarding the Cigars I was given very generic answers. I had to warm him up quite a bit to get him to start talking a bit more. It was closer to closing time and maybe it was a long day for him, so I will give him the benefit of the doubt. Overall the cigar range was okay. I will definitely return hoping for a better interaction and maybe try out the Cigar Lounge. However if you are looking for a bigger cigar selection with amazing service, DavidOff Of London on St James Street would be the one for new Cigar smokers."

"Decided to try a cigar for the first time here due to the smoking room and was not disappointed. Will be becoming a regular visitor."

"Picked up epicure #2 yesterday from lower ground floor store. Product is fine, but was not so happy with the customer service. Perhaps I was wearing a bit casual, or it was my first time looking for a cigar, or something else. The guy seemed a bit rude / dismissive; when browsing and I turned back and asked a question it was only half way in asking until he showed acknowledgement of me asking / looked at my direction. Huge contrast to lunch we had at Harrods social by Jason Atherton next door. Hope this improves."

"I wrote this review for the main site on St. James Street but included my visit to the Harrods store (see the last paragraph). I first visited the Fox store in Dublin on Grafton Street many years ago and have returned to it everytime I visit as they have the finest selection of Cuban cigars I've ever seen, but more importantly the most friendly and knowledgeable staff I've ever experienced at a cigar store, and I used to travel for a living and visited stores everywhere I went. The London stores I visited, so far everyday of my trip, meet everything I've come to expect from the Fox store in Dublin with the added bonus of the two stores I've visited having sampling rooms where you can actually light up your purchase. The St. James Street store is amazing. Three floors of cigar and pipe heaven. Main floor has any item you'd ever want to own for your cigar or pipe hobby including pipes, cutters, books tobacco, etc. Upstairs is a large very comfortable sampling room. Downstairs has the Freddie Fox museum which includes a huge selection of items when Churchill bought most of his cigars there as well as a chair which was his when he had his own small room while he enjoyed cigars there in private. They have the humidor that King Edward VIII gave them to hold when he quit smoking to return if he started again. It was on the King's desk when he abdicated the throne. Then there's the Harrod's store with its own sampling room. Loved that my wife could spend hours shopping there while I sampled a cigar. Can't believe how amazing it is to know you're in the world's largest and classiest department store having a cigar in the world's classiest and best cigar merchant. Best ventilation system as with five of us smoking cigars at the time I had no trace of smoke smell on me when I left."