Shooting Stars Nursery Kings Norton

"I feel dissapointed and let down by the staff in this school; the lack of professionalism and communication between the myself and members of staff has led to my child losing a place in this school. I also feel let down by the failed promises of being provided with live video images for a whole year due to “engineering issues”. Firstly, I asked Tracey to extend my daughter’s hours by 15 hours a week as my daughter qualifies for it. However, Tracey said that they were unable to extend it as they were short staffed and will provide me with updates. 2 months later, with no updates from either Tracey or the school, I was redirected to speak to Maggie. After speaking to Maggie, I found out that the school had filled their class capacity and that they were not short staffed like Tracey said they were. I was frustrated as I had waited and wasted 2 months in hopes of getting my daughter a place in this school. As you can see, due to the lack of communication and professionalism, I made the decision to withdraw my child’s application to the school because I feel as if Shooting Stars cannot look after my daughter to their best abiltities."

"What an amazing nursery! I have never felt so comfortable and safe in leaving my child here. The staff are fantastic, I would highly recommend ❤️"

"DO NOT TAKE YOUR CHILD HERE!!! An extremely uncomfortable environment, did NOT feel welcoming AT ALL. Seems as though an act is put on to make it seem like they care about the children or employees, when in reality, THEY DO NOT! If you care about your child, bring them elsewhere."

"This nursery is 5* and more. I cannot recommend this nursery highly enough. My child has been going here since the age of 8 months old. He is now in the pre-toddler group. My child has come on leaps and bounds from being here, which is purely down to all the hard work the staff at Shooting Stars have implemented in him. I love that they have their own specialised app you can have on your phone to view daily, which details everything your child has done throughout the entire day. For example; you will have a complete diary note of their sleeping times, feeding information (which details what they’ve had to eat and how much they ate), nappy change times - wet vs soiled and finally a comments box of how your child has been in the day and a general overview of what they have done. Photos and videos can be uploaded for developmental purposes and it also provides a message function which goes directly to theIr email address. Notwithstanding this, you can also log into their cameras at any time in the day (when your child is there) and view your child having lots of fun in nursery at your own leisure. You will have a view of every corner of the room and even their garden - if they’re playing outside. Every member of staff are extremely helpful, friendly, knowledgeable and extremely professional. Whenever you call them / or email - they come back to you straight away and help you with your queries. They tailor everything to your needs / or the needs of your child, which is just fantastic. Shooting stars are also extremely flexible and they always try and help you if you ever need to rearrange certain days. They will always exhaust all avenues before letting you know if someone can come in an extra day or afternoon etc. If you are in ever doubt of finding a good nursery - Shooting Stars are just a fantastic Nursery, all round. There are many different Shooting Stars Nurseries but this review is based on the one located in Kings Norton. I never have any worries when leaving my child here - he loves it and they are kept safe and are very well looked after. Finally, they have been absolutely excellent with the pandemic and have managed this superbly. They will provide you continuous updates on Covid cases (if any) - any new GOVT guidelines and they take it all extremely seriously. This is such a fantastic, trustworthy and safe environment for all children and I would really recommend attending their open days and see for yourself. You will not be disappointed. Thank you for everything you do for my child ❤️"