Sainsbury's

"Very disappointed, very few staff, long queues to pay. Went to self service, lots of them "no entry", found one, put a trolley worth of stuff through and realised card payment only. Haven't got my card so person overseeing the self service just cancelled my shop and told me to join a long queue to pay. Took ages. Come on Sainsbury's - "could do better" get more staff in!!!!"

"Popped in a few times but never had this trouble, must say I will never use again. Had to pay to park, but the signs say you will get your money back. I've never had an issue with this beforehand. Went inside to get the new prime drinks they have advertised, to find there is none. Get a few bits, go to pay at the till to be told by a very rude lady, that I do not get my parking money back as I haven't spent £10. Literally only been in the shop 5 minutes, and cannot understand how this is fair to customers. I tried to explain the situation, but she was very rude. I never even knew the £10 rule as is not made clear by the signage. I would have spent over £10 if they had the product in stock. They had signs in the shop saying they didn't have the product, but none before you pay for parking. Due to the circumstance I should have had my parking refunded. Staff was so rude she wouldn't even let me explain. I will not be returning."

"This Sainsbury’s store offers a truly terrible customer experience. At any given time, there are acres of empty shelves - it’s baffling why Sainsbury’s, alone among the large supermarkets, has this problem. Moreover, instead of supporting the local community by creating minimum wage jobs, there is currently a strong drive to cut labour costs by eliminating check out tills altogether. Since I don’t expect Sainsbury’s staff to do my job, it’s unclear why they expect me to do theirs by using a self-service till for a large grocery shop. Polite efforts to offer constructive customer feedback are met with rudeness or a shrug of the shoulders. Any criticism is water off a duck’s back to the management, whose attitude to the disabled and other vulnerable groups needing physical assistance is as hard as nails. There was a time when Sainsbury’s had a modicum of commitment to customer service, but the current generation of middle managers jettisoned this idea a long time ago, exploiting the pandemic to drive forward a ruthless cost-cutting agenda whose sole outcome is a relentless degradation of standards. Oh, and BTW, the Amazon gift cards they sell don’t work but they don’t seem too bothered."

"Extremely busy only 1 till open. Queue's 20+. Skye was amazing! So lovley and friendly. They should not be left on their own like this shame on store management"

"Very handy for me to shop here local and good disabled parking. The only problem with these big corporations is the lack of serviced tills. I'm constantly having to queue for a very long time as a lack of staffed tills. stop using self checkouts!!! The customer is always right."