Quality Foods

"POSITIVES: Quality food products. I found this place to be economical too. Items are well displayed with easy access. Spacious enough too. NEGATIVES: Only negative I can point out is that 'I wish the staff at the till to be bit more warm and welcoming in their approach to customers. I had couple of experience now that they don't wish the customers, there is no smile either'. Makes a difference to the customers in my opinion!"

"BEWARE OF PARKING SCAM AT QUALITY FOODS IN SOUTHALL! On December 23, I visited Quality Foods in Southall. They offer a parking programme where you pay £2 for a 2-hour stay and get your money back after you finish your shopping. However, on December 23rd, when I inserted £2, the machine did not print out a ticket. I attempted to get assistance from the store manager (Ashok), but he refused because he said that even though they owned the parking spaces, Horizon Parking was in charge of managing them. I attempted to locate the parking attendant but was unsuccessful due to Ashok's complete lack of assistance and appalling customer service. One of the store employees I spoke to after wandering the parking lot reported they saw him enter the toilets. I waited for him to exit the toilets for nearly 30 minutes! before telling him what had happened. He then led me over to the machine and explained that the circumstance I found myself in was not feasible, showing how it worked with the following client who had just paid for a ticket. As a result, I assumed I could have done something incorrectly. However, a different customer soon arrived and said that he had experienced the same problem as me, except that it happened on the second machine. We don't have the same selection of Asian foods in our area, so I spend at least £100 at Quality foods in Southall each time I visit. Needless to say, I won't be going back to there because it is obvious that they don't value your business and you will constantly be concerned about being conned. If you've experienced the same problem, kindly leave a remark since I'd like to know how frequently it occurs."

"Its a big store with so much variety of Indians things specially spices, snacks and fresh vegetables, groceries, fruits with reasonable prices. Some items are high priced and some are very cheap as well. Car parking is bit congested and the refund mechanism, we may easily forget to claim that back. But for news we can get most of the Indian food items over there. The major concern is staff quality, as they never mind and treat customers very badly. I have reduced the rating only because of staff. The Diwali crackers are heavily priced and the staffs are utterly poorly serviced on fireworks section."

"Given the lack of availability of fresh food in the UK, this supermarket is fantastic for providing so much fruit and vegetables all in one place. The great range of what you can buy - including Ayurvedic products - is exactly what we were looking for. Not to mention, so many delicious South Asian foods."

"Store have a wide variety of products and prices are also very decent. The only negative point is their customer services is very poor. Staff not friendly or helpful at all. If attention is given on customer services this place can easily achieve 5 stars"