Jhoots Pharmacy Brierley Hill

"The worst pharmacy ever. Waiting for medications for nearly a week having run out of medication for epilepsy and after frequent phone calls been told its out for delivery, then they blame the drs, then they say tried to deliver, this is the second month running were they have failed to uphold their safeguarding of patients. Do not use !!! if i could get away with no stars then i would."

"booked a COVID booster for 19:15 at the Brierley Hill pharmacy, on a Sunday evening via the NHS website. When I arrived, the pharmacy was closed, no explanation, no note on the door, no contact text message to re-schedule - nothing. Sent 2 emails to their head office, no reply. Staggering arrogance"

"Absolutely useless, phoned up, told to phone back which I did, put on hold for 5 mins, asked if medication was ready to collect they said yes, went to collect and nothing ready. Why on earth prescriptions were moved from an efficient Jhoots pharmacy in Netherton to here I never know. Not impressed so far and will move prescriptions elsewhere if it doesn't improve! I wouldn't even give this branch one star but unfortunately no option to give less! This pharmacy should be struck off, they say medication has been delivered when infact cameras at the patients address can prove otherwise, also they transfer patients information to Great Barr branch without even consulting the customer. Absolutely shocking behaviour and their trading licence should be revoked!"

"Poor poor service. Last straw promised to deliver prescription never did had to collect only to be told not all items wasn't there.Rang 5 days later only to be told the drs never sent prescription over for other items.Rang drs to see if this was true but it wasn't .Rang back and told oh yes it's our mistake items will be in a few days time now ."

"My first time in this pharmacy and I have nothing but good words to say. It started with a call to see if they had an item in stock that my chemist couldn't get. They did and when I arrived the staff were all very friendly and polite. I waited no more than 5mins for my prescription and before I left, was offered a to take my blood pressure. The pharmacist took time to welcome me and was a lovely man. There was another customer in the shop who couldn't thank him enough for her service. Will definitely use again"