Jarvis Insolvency Ltd

"Biggest con artist ever. Preying on people who are in debt. Keep well away"

"Wish there was an option for no stars.. Absolutely terrible company, they took over from Aperture without my knowledge. I noticed my payment had stopped so I called them to be told, I was all done, when I questioned this because I had received a letter that my debts wasn't being paid, they got quite rude. I was told they had emailed me several times, but I had not received anything, so I challenged their accounts only to realize they had been emailing a goggle account instead of a google account. I was asked for details of my finances, which I sent back within two days, that was over six months ago. I have now not paid anything for 18 months, they don't reply to emails or calls. Avoid at all cost"

"Joke of a company. Had my IVA for 3 years without an issue. These cowboys take it over and try to increase my payments by almost £500. Ask me to send over documents which I did. Been waiting 3 months for a reply but nothing. The only time I can speak to them is when they call telling me my account in now in arrears and when I try and talk to them they do nothing more than 'leave a note' on my account. Avoid at all costs!"

"Looking for an IVA? Want terrible customer service? to be told your I&E review has been delayed but have no reason why? Don't want your emails answered, phone calls answered in a timely manner? Then look no further!! The worst company for IVA's. Transferred from Aperture. Hoping it gets transferred to another company again within the next few months!!!!!!"

"No customer service what so ever. Give you a deadline of 7 days to upload needed documents for evidence of circumstances but then don't reply to your email asking for help. They say they will respond after 5 days, how can you give a deadline of 7 days and not reply until after 5 days??? Giving the client no time to sort out what you want from them. I am going through a highly stressful situation due to my father recently passing, I am a young vulnerable customer. They do not care about customers in general, let alone a vulnerable customer. They send confusing emails, using internal language and abbreviations as if your supposed to know what they mean. Completely unprofessional. Do not raise complaints on your behalf or let you speak to a manager. I asked to raise a complaint and speak to a manager which they did not and will not do. They do not tell you anything that is going on with your case, request things from you but do not tell you why or what for, until you badger them, you have to call them umpteen times. They do not give you all of the correct information that you need, then come back to you to tell you something is missing because they didn't tell you that was needed in the first place, and then of course will not reply or respond to you for another week and then they put the blame on you. Had much better dealings when my case was with Arperture. Will be speaking to the ombudsmen regarding this company."