Supercuts Staines

"I believe the lady I had was Liyha, the one with the long dark hair. I seem to remember her when she worked at the Slough salon, she messed my hair up then but I went to the Staines she was there after I spent a few years at a another salon because I wanted a regular hairdresser to help me grow my hair to the length I wanted but I left because the prices went too high. I had Liyah back in December and she cut it lovely, I thought she had gained more experience and improved so I had no issues with going back to her. Well I was wrong! I have spent quite a few years growing my hair out from very short ( about 3 inches long) to what I consider as long.....past my shoulders. All I wanted was really a trim, I love my hair the length it was. I feel my hair is so short again and it will take me another 2 years to get it back to the length it was before. One side is shorter and thinner than the other side, nothing was done to the top of my hair, my fringe wasn't even cut and I paid £28.50 for the privilege. I will have to go to another hairdresser to have it sorted out, there is nothing Supercuts can do to sort this mess out. All my hard work was for nothing. Liyha is a lovely lady but unfortunately I can't go back to her or recommend her."

"Absolutely digusted at what you've done to my child's hair. Spoken to another hairdresser since being in yesterday to be told I wasn't being silly and the cut Is awful. How you could've took money off someone for your work is a joke. Definitely need more training and standards for your clearly under qualified staff!"

"Today I arrived at the store around 1pm. I was served by a long dark hair lady. Seeing quite a few customers with just her handling the store, I asked her if she got a room for me. At first she mentioned 1 hour wait and then jumped to 2 hours waiting period. I said fine as long as my hair will be done today. She even asked for my contact number incase if she's available before 2 hours. If you check your CCTV , I had written down my contact number and even put an alarm just 15 mins before 2 hours to be on time. I went in the store again just around 3:10pm and to my dismay, another lady who were working with the dark hair lady said to return properly tomorrow because they don't have time for me as the dark hair staff has to go for her break and they have another lady in waiting. I mentioned I was told to come after 2 hours and even left my contact number. She spoke to the dark hair colleague of hers and the the dark hair lady replied to her saying that she told me to come before 2 hours. The dark hair staff lied in front of my face. I am nine months pregnant and they made me hanging around 2 hours in return for no service and very bad customer service and on top making me a lair infront of other 3 customers. I felt fustrated and embarrassed to be treated very unfairly. I would never ever visit this place. And right now I am feeling so drained and my legs giving me up as I had to walk around with my big belly for 2 hours just for no services and impolite communication."

"When the Staines branch is staffed by its usual staff you can’t fault it. But on occasions when they send in temp staff usually the same person, she tends to send people away for no reason saying she hasn’t got time or has got someone coming back and this can be when the salon is empty. She has done this to me on two occasions. When I questioned further she kept saying she was overworked etc. Sorry not my problem. I travel there especially but if I see that particular person in there I know she’s going to make excuses and turn people away. I hung about outside once and she got nervous coz she said someone was coming back but they didn’t. She’s not confident at all and gives the impression she doesn’t want to cut anyones hair. She just seems to be out the back folding up towels. When staffed properly I have no faults with Supercuts at all."