Lindley Village Surgery

"I was in a car accident and was off sick, I am still waiting 7 days later for a sick note to be given to me by Dr Khan! I have chased this all week after being told I will have my fit note by Thursday 6:30pm and we’re on Monday 6pm now and still haven’t received anything! I was ringing the surgery all last week and after waiting in the queue 20 mins each time I was first in queue the receptionist would answer and terminate the call. When I finally got through another receptionist told me to wait till 6pm and call back regarding my fit note, when I rang back it said phone line closed so I physically went to the surgery and was banging on the door and gurt the senior receptionist spoke to me and confirmed that by Friday he will sort this for me, I got a call from him on Friday saying on Monday dr khan will look into this at 12pm, well lo and behold I still have no fit note to show work and they are asking me for this in order to confirm my absence. I contacted hurt today again to let him know I still haven’t received this and he told me that dr khan will get to it when he can during surgery open hours, we’ll they’re closed now and I still have no sms or email to let me know what’s going on. After letting gurt know my concerns he said they have new staff receptionist who have been giving me the wrong information and that he will resolve it and it still hasn’t been resolved. I even explained I am a single parent and struggling due to my accident and they’re was no sympathy or empathy for the situation iv been put in. A fit note is to take time off to get yourself better to go back to work but iv spent my week off work being hassled by work chasing a sick note and calls being made to the surgery chasing my sick note and still nothing. Disappointment is not even the word."

"Went in for a review on my cream called Xemacort and the doctor refused it and prescribed me the cream that I told her makes my skin worse what makes this even worse is she even read out the note on my file telling them the cream makes my skin worse, if they just prescribed me the xemacort my skin would litterly be all fine but no that's too hard for them to provide effective medical care, completely useless."

"If you actually want your prescription I suggest looking for a different doctors, Every time I attempt to reorder my eczema cream they would always say oh you have to come in for an appointment for considering I was in just a little before Christmas for the exact same cream and when I have to wait weeks to get the cream my skin goes worse so its practically pointless anyway its a complete p take. I shall defiantly be finding a different doctors instead of these. p.s the receptionist are really nice and help to the best of their ability. Thanks"

"I've been with this practice for some years and have always been seen when I needed to be, and got support when needed. I have found eConsult to be far more efficient than waiting on the phone - about the only good thing to come out of C19! - the practice responds within hours usually."

"The is the first time I called this GP. After 40 minutes’ waiting, I got the the real voice. And the results were quite useless. The receptionist was quite rude. She pretended like she didn’t understand me and hung up when I was still saying my concerns. I feel very depressed to have this call."