Bupa Dental Care Bushey

"I always receive very efficient, friendly service and treatment here. Highly recommended."

"Waited for 2 years to get my turn. Unfortunately was rushed to hospital and they have removed me even after providing my hospital stay details and medication."

"When I called to make an appointment in May of this year, Bupa Bushey told me I was no longer an NHS patient because I last saw their PRIVATE dentist at a time when there were no NHS dentists available, which automatically removed me from the NHS patient list. They also cited that my last appointment was in 2018 which meant I was unable to be seen as more than two years had elapsed since my last visit. l explained a cancer diagnosis in 2019, and subsequently, shielding during a pandemic meant I was not able to see the dentist before this time period. After some back and forth and a terribly condescending conversation, I was able to make an appointment. On the day of my appointment my 4 year old son was terribly ill and I had to cancel. A text message was sent to me saying if I didn’t attend this appointment I would be removed from their books. I think that most people would agree that my sick child took precedent. However, after complaining about this treatment, the practice manager offered no redress. Ms Manandhar said she agreed with her staff’s actions when I explained what had happened. Some basic customer service and common sense could have been used here. I asked to be seen at a different Bupa practice and the only resolution offered was returning to the Bushey branch or stay on a waiting list for up to 2 years. I am in shock at the complete despicable behaviour and treatment given by Bupa. There seems a complete disdain for dealing with NHS patients and disregard to personal situations, even those beyond a person’s control. This internal complaints procedure took until September to be resolved and I am still without a dentist."

"Perfection. Dr. Shah is the most amazing and caring dentist I’ve ever been to. Highly recommend her and the whole practice. Awesome experience from the reception staff who are just lovely and a dentist who cares."

"Excellent dentist. Got appointment at short notice. Dentist was lovely. Really put me at ease and talked me through everything."