ScS - Sofas, Flooring & Furniture Parkgate, Rotherham S62 6EJ

"Zac (from Doncaster) was helping Rotherham branch today was great. Helped us with the decision Advised what sofa is best Even got us a great deal. Very polite Very happy with our purchase Thanks Zac"

"Cortonwood branch Tried to charge me double the price they added loads of extras without asking"

"Can't express how much you should avoid this branch. I would give 0 stars if I could but it doesn't allow it. We received a faulty sofa (manufacturing fault) and was told by customer service at head office that we could select a different sofa if we wanted as a replacement so we went here to try and resolve the issue rather than trekking out to the crystal peaks branch where we bought it from. We walked in and was greeted by a blonde woman asking if we knew what we wanted, I told her the situation and instantly, the mood changed. As if she didn't want anything to do with us, she grabbed what I can assume was her manager to ask but they went away from me in hushed voices which was extremely rude. She then said we could have a look around. We saw one which we liked so we went back downstairs to try and reorder the sofa. The same lady that greeted us turned her back to us and completely ignored us, instead offering coffee to some other customers. Managers and store employees walked straight past us, completely ignoring us leaving us standing there like lemons. We grabbed an elderly lady and asked if we could order the sofa to replace the faulty one and she just laughed at us and just said "I don't know". After this we just walked out absolutely appalled from the service we just received. It is absolutely unacceptable and I will be putting in a formal complaint into head office about this. Staff that are ready to jump on on you when you're buying but want absolutely nothing to do with you when you have a problem which has been resolved by head office and a simple reorder was needed. Absolutely disgusted."

"I would highly recommend this store. Lynn (Rotherham) was so helpful and guided us every step of the way. Nothing was too much trouble. The store itself was clean,tidy and well presented. Thank you for your co operation, I look forward to my new settee. Merry Christmas"

"I am a returning customer to SCS. We purchased 6 leather reclining sofas 6 years ago from SCS in Leeds. The sofas have been hard wearing and comfortable. We had a problem in the first 12 months with the leather on one sofa, this was eventually rectified to our satisfaction. We have ordered another 3 leather reclining sofas and await delivery. The staff in store allowed us to browse and were happy to walk away when we said we were just looking ...no pushy sales tactics. When we placed the order the salesman did his job well, he had a sense of humour and although he needed to take me through some terms and conditions this was done quickly. I hope are not waiting until october for delivery although this was a quoted delivery time frame. Overall so far so good."