Tesla Service Centre 197 Horton Road, West Drayton UB7 8HZ

"Unfortunately for me the service at this centre was rather disappointing. Went for two jobs, my first ever at a Tesla service centre. The first one, ccs adapter, was cancelled due to Tesla’s phone lady incorrect information. Annoying but Fine. So I went for the second one, easy MCU recall. Not so: - new small scratches on dashboard and steering wheel. - new scratches on leather back seats and two semi-punctures. - large gap left open. - front left air vent BLOCKED. How difficult was to give the customer’s car in the same condition as received? I then had to book a second appointment in another SC to fix the gaps and air vent blocked."

"5 visit to Tesla in a calendar year, this is by far the worst service centre I have been too, moved appointment to accommodate a loan car, arrived and was then left to wait for 30 minutes to be told no one was aware I needed a loan car. I would advise going to Guilford or Park Royal far better service."

"Nice easy to find location but lacks enough display cars. A relatively hard sales driven place, it was more like lets book you car even before a test drive, an approach I do not find welcoming. Otherwise, no other complains."

"Got the car back after a warranty issue (which took 3 visits after they kept delaying on parts!), the car was filthy. I had got it cleaned before I gave the car in. Anyway, I complained on the spot and had to wait an hour for them to clean the inside only."

"Terrible experience during my recent visit (first). Took my car to have its tyre replaced, and we were left to wait for over 2 hours! I asked how long it would take and was told an additional 45 mins. When I expressed my concern they cam back to say it was a mistake and that they were done. The waiting room was ice cold without any hot drinks, and the seating area was limited too. Very poor experience and didn’t expect this from Tesla who aim to attract premium car customers."