Allams SKODA

"So far, very disappointed with Allams of Epsom "customer service". Sales person ignoring my emails when I queried finance charges on a new car (following change of order). Also advised I was an unhappy customer etc. even explaining that incredibly I had buyers remorse despite not receiving a car yet! Ignored my email when I asked for a refund of my deposit as unhappy with how things were going. Eventually (after being coerced by someone I suspect) I received an email from sales person asking if he could ring the next day. I agreed. No phone call received unsurprisingly. I don't appreciate my money being held while simultaneously being ignored. Ironically I chose Allams of Epsom due to what I thought would be great customer service (it's important to me). Allams of Epsom is approximately 70 miles from where I live. My nearest Skoda dealer is in Harlow, a bit north of London, just 10 minutes from where I work. Totally lost confidence in Allams of Epsom and Skoda as a brand if this is how they can treat customers. *Edit. I don't want to deal with salesman 'P' anymore. Please have someone else contact me instead. I'll update this as it continues..."

"Service personnel went out of their way to service my car whilst I waited for which I was very grateful & would have happily given 5 stars. My mistake was to agree to have the car washed as well. If Allams ever placed a car on their forecourt for sale in the same state as mine was returned to me as "washed" I doubt they would ever sell any. It looked better unwashed."

"I just had a servicing and MOT. There was a minor misunderstanding regarding the date of booking. The issue was quickly resolved with a positive and sincere attitude. Allams gave me the feeling that they really do care about and respect their customers. I would be happy to be a return customer."

"Just ordered a new Skoda Karog the sales girl's Linda and Elecia, hope l have spelt name correctly, could not have been more helpful. Made spending money a pleasure. Many thanks girl's hope your service team are as good as you two."

"Fantastic service and nothing too much trouble for the whole team. Allams have been great."