Royal Liverpool University Dental Hospital

"As a medical student myself, I registered for treatment by students at the dental hospital. I found it quite odd to be given an appointment right in the middle of Easter holiday, as I will be away from university at that time (as every other student would be?). Anyway, I rang the number provided to rearrange, and the woman who spoke to me was EXTREMELY RUDE, saying that the hospital can’t be giving out appointments “whenever it suits me”. It is quite hard to describe the level of disregard in writing. In the end, my appointment was cancelled altogether. As a result, I don’t have to say anything about the treatment itself."

"Diagnosed with mouth cancer. Reconstruction completed here. Fantastic job and was kept fully informed all the way through the process."

"I went in with severe pain with my mouth, turned out to be an Abscess, and my tooth was dead, the two students that looked after me where both unbelievable I wish I could there names to give them some credit, they where so patient and answered any questions I had wether they where stupid or not as I was panicking a lot! Then dr O’Neil came to check and figured the tooth was going to have to be removed, I was absolutely terrified to get the needle at first, first needle wasn’t two bad, got to the third needle and I did get very emotional but the nurse was there for me holding my hand reassuring that everything was okay, over all I had a really good experience at the dentist hospital I am now at home completely out of pain just a little swelling. They are amazing at there job !"

"The students and instructor surgeons here were outstanding! Very patient, kind, caring and professional. Also, the tutors, nurses and reception staff are too. An appointment may run late or longer then scheduled, so allow plenty of time as they are really busy and still learning although you wouldn't think it, I can only put this down to the dedication to their enthusiasm for their field. I have read the negative reviews written, but maybe this happened in the passed with maybe COVID protocols in place, or some miscommunication occurred, I don't know. I was not there, but I didn't see any hierarchy issues in the training and education format, nor did anyone treat me with contempt. I can’t fault the care given here I wouldn’t go anywhere else. I went in on Wed last, with a serious pain in my last upper Molar LHS. The first team analyse the situation and action a plan. the tooth was decayed nearly to the root. it way clear for they x-ray they took. Amazingly, They managed to get me into an appointment for Friday at 10:30 for a tooth extraction. The procedure didn't go that smoothly, (no fault of the surgical crew, just Murphy's law, which I was explained pe-op could happen), and I have to admit, since having my Wisdoms pulled at age 12/13, (I cannot quite remember), I'm 50 now, I was nervous. this would be my first (awake) one since However, with the student's and instructor's professionalism, and good friendly attitude, with a bit of humour thrown in (Humour can be the best medicine), they had my relaxed in no time at all. My hats go of to these people. In my opinion, it was the best experience at a dental clinic in my life. A special note of thanks goes out to the Instructor Surgeon. She did look somewhat tired at the end, but i can understand this. The crown broke off, the molar had 4, not 3 roots, it took about over 1 hour to complete the procedure, so from the bottom of my heart, thank you to everyone who participated. :-))"

"Thankyou so much to everyone from the Special Dentistry who cared for our Jordan yesterday. The whole experience was professional and flawless. Jordie was treated with such care and compassion. Thankyou so, so much we really appreciated it xxx"