Slater Heelis

"My mother used Slater Heelis for her conveyancing. My family has been a long term client. However, we were badly let down this time. The solicitor was hard to contact- always voicemail and automatic out of office replies saying it would take 2 days to respond to an email. There was limited proactivity- always us having to chase and this culminated in the transaction exchanging and completing same day, which was very distressing for a 76 year old living alone. On the day we were due to exchange, the solicitor took a day off and did not inform anyone (including his client), meaning we had to prepare to move out of the house without confirmation of exchange. As the family, we escalated and complained to the top of the Organization and after a heated exchange with the head of conveyancing have received no further communication about the situation (other than the full price bill of course!). This is the last time we will be using Slater Heelis after many decades. If you are too busy to support your clients, turn them away in the first place!"

"Very good would recommend. Have used regularly by all the family."

"Initially Slater Heelis were very good in dealing with the conveyancing, the problems came with the completion. It didn't occur on the day it was supposed to, and I got the feeling the solicitors were moving heaven and earth to make it happen. The money went missing, and eventually turned up on the Monday after. Luckily we were not moving house so it meant we weren't stuck in limbo between houses. The real grievance came afterwards, we were owed money in lost interest. After 2-3 weeks of ringing, and being told the money transfer would be made, we lost patience and threatened them with the ombudsman. The money arrived 2 hours later. Maybe they were having a bad day, but I certainly won't be using them again."