Waterstones Jermyn Street Cafe

"Great coffee and good atmosphere. The opening times are a bit of a game of luck, sometimes might be open sometimes might be not."

"Warm ambience the book store itself is huge and I like the fact that I can drink my coffee around so many books. Wi-Fi is also ok."

"The wonderful light-filled cafe located on the ground floor, above the cards, boardgames and door to Jermyn St is marred by having such erratic opening times. It really is a game of chance as to whether you’ll find it open. It’s a shame because it’s one of the nicest cafes in the area. It’s much better than the oppressive windowless cafe in the basement of Waterstones."

"As a regular customer to this bookstore and its cafe for more than a decade now, today (16/09)I was devastated by the extremely poor customer service by the staff working on the cafe upstairs. This staff, with a far-east Asian look and blond hair, was basically shouting at me and my three-year old when I placed the order….I was just saying" can I have a bottle of still water and carrot cake" and then she intentionally raised her voice and very rudely replied: "we dont have still water, tap water behind you!" very very rude! and I tried to confront her " why do you need to speak to me like that, if there is no water, just use your normal tone to speak or simply say we dont have water" .... she just kept that 'fake smile' with her without any responses, so disgusting! And when I said I dont need her to serve me and I would rather wait for the other staff to serve me, she said 'no' twice and went on to get my cake with an extremely disgraceful facial expression - she grimace (pretend to be smiling) directly at me and my kid. In the end, I told her, I dont need the food anymore. and I reported to the cafe manager right away, and was shocked to hear that this is not the first time that this staff has received such complaints. The manager said she will be now under investigation! So try to avoid this staff if you are concerned you will be racially discriminated by her, and I can tell you from my first-hand experience that she was treating White persons and people of colour very differently, such a racist person. A white british man was queueing before me and I can tell she was treating him in a millions way more nicely and then shouted at me later when it was my turn. How on earth Waterstone can allow such person to be working on its flagship store, where visitors from across UK and the world to pop by every day?? I am a regular to your cafe, and this person has ruined all my lovely experiences for the past 10 years! She basically lack the respect to customer, or just does not understand British culture! I sadly told the manager that I will no longer want to go to the cafe upstairs because of her (where I always have a seat by the window, so lovely). But this staff has completely ruined my experience, as long as she is still working there, I will not go there and will try to avoid this awful person. Waterstone Cafe, please take action! I express my huge thanks to another staff working upstairs, who was very kind to take me and my son to the downstairs cafe! The staff in the downstairs were also extremely helpful, considerate, and kind. They seems to know more about how to serve customers with great respect and care."

"Bad experience here asking for lunch. Salads on the menu but not available. After some confusion, I ordered a soup. It was microwaved (probably for too long) and after a long wait to be served, about half the microwaved pot was scraped into a bowl for me - presented as per the picture. A dribble at the bottom and up the sides. I commented to the staff who said "it's very hard pouring soup". That said, it's a nice looking space, the acoustics aren't bad given its gallery over the bookshop and what I tasted of the soup is nice (credit to the manufacturer!). Haven't spotted any plugsockets."