Russell & Russell Solicitors

"Quick call in to arrange further meetings"

"Michele Benson has dealt with several conveyancing transactions for me over the years and is undoubtedly an asset to this firm. Each time she has been efficient and knowledgeable with excellent communication skills. I always have the utmost confidence in her, and Adina."

"Went to the Farnworth branch for a quote for a commercial property and was told it would be sent to my email, which it was. I accepted the quote and filled out all the online forms. No response for 3-4 days, so I tried getting in touch. I was told that they don’t do commercial property conveyancing, even though I mentioned this in the branch and on the phone it says “conveyancing, commercial property and family law”. I was left confused and stressed, as of course when selling a property, time is so important. A whole week wasted. I got another call, just to reiterate that they don’t do commercial and won’t be able to help, I asked if they could recommend any company that could help and was completely fobbed off with no help at all, left no better off than when I went in to the branch in the first place. Very disappointing, complete waste of time and will not recommend or use this service again. Not fair when dealing with the property left behind from a deceased loved one."

"Terrible communication, had a reminder for a payment of a bill which I never received, I was then told that Helen who was dealing with my divorce had left ! All I asked is that any correspondence sent to my wife's solicitor that I was copied in on it, and still this never happened. Been 3 days now and still no call to say who is dealing with my case. Left repeated voicemails to Bethany and still no reply. Still unsure as to whether or not my financial disclosure has been sent on and SIX WEEKS has now lapsed. Terrible company, and feel sorry for the friend who recommended them, who is a personal friend of one of the partners! If this review does not get me a call Monday I will find someone else to represent me."

"Michelle and Adina. We’re friendly and approachable. Professional and good value for money. As the executor of my late aunts estate I was lost with what to do first. Michelle and Adina were very patient and walked me through the process. It took a while to finally complete which was no fault of the mentioned ladies. I’m just happy they had the patience to persevere with my twin brothers and myself. I would definitely recommend Michelle Benson and her team. Great service. Thank you ladies x"