RGB Electrical Superstore

"1 star is too good for them I would rate them minus 10. Do not purchase from this company they lack integrity and do not care about customer service. They have lost a customer for life. Better off going to John Lewis. A real let down to the high street. I purchased a TV for delivery. The driver cancelled the delivery twice while I was at home without bothering to turn up. I no longer want it because of their poor service and they refuse to refund me until they receive the TV which was never delivered to me. Outrageous why should I have to wait for a refund for a product I’ve never received. None of their systems allow any feedback from the customer they don’t answer phones and you can’t reply to their emails."

"Sold me an item that was not in stock and not due to be in stock for a long time. This was after I signed up to their finance agreement and they kept me waiting without any update. Researching and buying this product has been a complete waste of time and I would recommend that you use a more reputable company."

"Tricky pricing with discounts. Worst commerce experience in years! Today I saw a product on the RGB Direct website with an advertised additional promotional discount; the product was in stock so I Called to buy over the phone. The first colleague I spoke to saw the promotion whist I was on the call with me then hung up on me mid call to investigate with the web team. We team immediately removed the promotion within seconds. I called back and spoke to another CS agent who confirmed the price was an error and that IT removed it and “that these things happen” and they would not honour the advertised price or promotion (even though I screenshot it and emailed it to them, which the confirmed) Called the Woodford store and spoke to a challenging member of staff that basically wasn’t helpful nor took my complaint seriously, just iterating that the set is already cheap. My complaint is that ethically as a business you shouldn’t behave the way you did with me. Seeing an internal promotion “error”, removing it mid call, hanging up on me then saying sorry it is what it is. At minimum I should have been apologised to and price offered, then error fixed for other customers. RGB has behaved unethically and tricky with their offers and against adverting standards for consumers. My advice to potential customers, prices may be lower but sales and aftercare questionable. I think I’ve had a lucky escape"

"We are really happy with our LG speaker at a fraction of the normal retail price. Super quick delivery would definately use again."