Cohens Chemist

"The WORST chemist I have ever been to!!!! I always have issues when I pick up my medication, but this time was the last straw. My mum went to pick up 2 months worth of medication for me. Firstly, they didn't notify me they even had the first month's medication, I had to chase it up myself. When my mum went to pick up both months prescriptions, the woman was an absolute incompetent joke! She claimed the 1st month's prescription expired because I didn't pick it up in time (despite me having no clue they even had it, and having to chase it up myself), and that they apparently didn't receive the 2nd months prescription from my dermatologist. This is entirely untrue, considering I receive a confirmation email from my dermatologist that it has been sent at the time they do so. On top of that, she claimed I had to do some kind of test in order for her to give me my prescriptions from the dermatologist?? But yet she had just claimed, they no longer had one prescription and didn't receive the other, talk about conflicting statements! Which is it, I have to a test to receive them, or you no longer have them?? Any tests I do, I do via my dermatologist, and the chemist are just supposed to hand me the prescriptions. That's how it has been every month when I go through this process. My mum asked what test, but she didn't clarify, so I have no clue. I'm so fed up of the incompetence of the staff here, my family and I are nothing but polite and understanding when we go there and yet time and time again, the staff are uncooperative and dismissive. I'm so fuming, I have not had my prescription for the past 2 months, and they refuse to give it me. The woman my mum spoke to there, kept giving conflicting answers and was extremely vague and incompetent. If you can, get your prescription and meds sent elsewhere!! They constantly mess you around at this chemist, it's an honest to God mission to get one prescription. Now, I have no medication, no clue how to resolve this, apart from flagging it with my dermatologist. The incompetence is crazy, and I've gone past the point of understanding. It's so unfair that they are able to get away with this abysmal service, and patients just have to accept it. It's been years of little instances that have gotten bigger every time. Don't bother with this chemist!!! Every staff member tells you something different. If I could leave 0 stars, I would! The fact they have so many 5 stsr reviews is extremely suspicious in itself, as well, considering everyone I speak to who goes here, always experience some issue!"

"AMAZING SERVICE NO ONE COULD PROVIDE ME WITH ANTIBIOTICS THERE WAS A SHORTAGE THIS BRANCE WENT OUT OF THE WAY TO HELP ME THANK YOU SO MUCH"

"Wow Great Service Really Friendly Staff Would Definitely Visit Again Thank You So Much"

"Used to get amazing service from this chemist,polite,helpful and great delivery. But since having new management the service has gone right down,will not redeliver when they send a text on day of delivery, if you miss the delivery due to circumstances, they will not redeliver I am looking to take the complaint further,but I am cancelling and going elsewhere."

"Great staff, great customer services, nothing ever seem to be an issue there."