Al Zarina

"Loved the abayah I bought from there, very reasonable price and loads of choice"

"Worst customer service, the lady that works inside she is so rude has no respect what so ever and charged us double when it was less. Always count what you paying for"

"I don't usually leave bad reviews especially to local stores that need support from their community to make ends meet. But unfortunately my visit to this store and the diabolical service my family received has led me to make these comments. I went to the store in the morning to buy some modest Islamic clothing for my wife and daughter. I was taken aback when I found they have no changing rooms and I was told by a gentlemen that was working there that we can return the items for an exchange or people try things on pointing at the back of the store. As it was Abayas my wife and daughter tried the Abayas on over their clothing. Another gentlemen that was working at the store kept on coming over and this made it extremely uncomfortable for both my wife and my daughter. I did not want to buy garments not having the option to return them for a full refund so we left. I was at that point going to speak to the two gentlemen to offer them some feedback about the need for a changing room and show some discretion when someone is trying something on. However I thought I would leave it. After purchasing some garments from another store in the exchange I returned to the store as my daughter really like one of their Abayas. She again slipped it on over her clothes and picked up three items and went to the till to pay. We asked politely if there was a discount to to which a lady who said she was the owner that there was no discount, we then saw the sign saying no discount and we left it at that. Before we paid we wanted to check how much the product was as there was different prices on the clothing rail. The hangers displayed a cheaper price and the garment tag had another price. On the rail itself there was about a dozen garments like that. The difference was only a couple of pounds. The owner than said that the price was not the cheaper displayed price. I then let the owner know about the clothing rail and there are many items in there priced up the same way. The gentlemen we saw at the beginning of the day said customers change the hangers and the price is the price. I again said that it's not one or two items there are many like that, he then abruptly shut me down and did not believe what I was saying. I took the owner to show her and within a few seconds I pulled out at least 7 items that were priced up incorrectly. I went back to the till and the gentlemen again abruptly said that I came in the morning and tried loads of items on. I replied by saying there is nothing to suggest we can't try anything on and it was actually him that directed us to the corner to try something on. He then said customers change hangers with different prices, i felt he was implying that I changed hangers and I was at fault. I know was very upset and approached him asking him directly what he was trying to say, he rudely overspoke me, was condescending, was rude. I have never ever felt so belittled and upset and if it was not for my daughter wanting the outfits I would have walked out. The owner who was serving us was also rude. I would recommend they take some note in how to behave and speak to thier customers."

"Went in to look for a scarf and I was constantly being watched by 1 of staff and then when I turned a corner and he couldn't see me he would quickly come and then act as if he was sorting the Scarfs out. He was acting like I was gonna steal them! I never felt so uncomfortable in my life,i was gona confront him but I just left it as I won't be going there again ."

"Services second to none. Very helpful and a service with a smile. Very reasonable prices and excellent quality of clothing. Reading some of these reviews, I wonder if they have been to the same shop as I didn't find any staff rude nor was I followed everywhere I went. I have been several times and not once did I experience any of that. Matter of fact they couldn't be more helpful. Definitely recommend to all. Well done to the team, keep up the good work."