IN'n'OUT Autocentres Rotherham

"AVOID AT ALL COSTS!!! - Legal action Taken!!! I beg everyone who reads this review to avoid this company based on my terrible experience with them; - Initial work was undertaken, then delayed due to missing parts - After work was completed, a dramatic Oil Leak was discovered, making the car undriveable - The car was scheduled to be investigated for damage caused, which the booking "couldn't be found", causing further delays - Once "investigated", the Manager denied all responsibility for the issues the poor workmanship had caused, even after verifying with 2x independent specialists the issues were down to the garage - Attempted to charge for the cost of the additional repairs Overall, this issue led me to having no form of transport for over a month, and being significantly out of pocket. The general manager Neil, was arrogant, rude, ignorant, and lacked any form of customer service, with no interest in remediating the problems they had caused. The complaints procedure was a cycle of attempting to reach higher ups, then being passed back down to the GM. For a company that prides themselves on "100% Commitment to Customer Service", they were a disgrace, and have since been reported to various authorities for negligence of duties."

"Did an MOT which failed, 7 major defects and 1 minor. Was quoted £525 to repair not including some parts. Took to another garage, showed them the list and price quotes and they laughed that I was getting charged £100 to replace one bolt in a tyre and that they had used fancy wording to make it sound important. In the end it cost me £125 to have an MOT and fix everything needed to pass which was only 3 major defects Definitely get a second opinion"

"Very bad experience. All 4 brake discs was changed 6 months ago but apparently they wrote that back brake disc has damage. They even wrote that they removed my air freshener from middle mirror... after mot i drive to another garage to change my brake discs. They checked and told its like new with no damage. My car never failed or had any comments on MOT. They do it on purpose because they want you to fix your car in they garage and they attract you with cheap mot £29. I would definitely avoid this place."

"I had a pedal fall of my bike i know this is totaly unrelated too MOT's ect .... but i went into the workshop expecting nothing and i explained to one of them that my pedal has fallen of could you help me He then went and got the wrench and fitted it back on so i could get home, he also gave me tips about the bike that i did not know. Im not sure about the work they do but the customer service i recived was amazing and really saved me a walk home. I offered could i do anything or pay he said no such a amazing staff member"

"For my Mot they made out I needed to spend £700 on my car. It wasn't until I asked "so its failed" that I found out it had actually passed. However that wasn't how they were leading the conversation they made it sound like it had failed and there was a long silence after the list of things he reeled off to me that my car needed but still no comment to say it had passed just what it needed and the costs. I understand they need to up sell products but using my mot as a way to threaten me into buying thing I don't need? Sadly for them I may have been a female on my own and half a sleep after a double shift but I'm not a daft easily led one."