Failsworth Group Practice

"Apart from the occasional grocery shop my main reason for visiting Failsworth is to call in at the health care centre every so many weeks (on appointments). I find the staff really welcoming reasuring and friendly. My main reason for attending the riverside healthcare is to have regular blood tests Following a heart valve operation three years ago. There's not a bad thing to be said about this healthcare centre, Unless your ever late that is. Seriuosly though this is very efficient centre. Also Within this location is a optician which i popped into recently. Again i found friendly smiles and an immediately helpful approach from the staff within the optician. Overall i would say you can't go wrong paying a visit to this healthcare centre in Failsworth."

"I dont have a problem with the doctors or nurses they are very good,. the problem is trying to get through on the phone to make an appointment. if you have time to sit and wait on the phone for at least 3 hours but by the time you get through there are no appointments left. and have to go through the same thing the next day then the next then next. used to be quicker to walk over a mile to it on crutches, and speak to reception. but cant even do that now. it is a pity it has come to this."

"It would seem that the people employed at the surgery are being paid for doing nothing, no one picks up the phone no doctors are available and as for replying to letters it would seem not to be in the job description, the NHS are paying for a very expensive telephone recording as it would seem the place is empty. It would be very interesting to see if they treat or see any one at all. In summary, not poor but shocking service and should be closed down and all the staff dismissed"

"This is the only rating I can give because I've never had an appointment with the doctor. I don't even know their name and I have been registered here for over a year. I've called many times, but usually just get hung up on because they're too busy. Appointments are for THAT DAY only so if you can't get through, well that's that then. I have rang them and was on hold for half an hour. So I walked to the surgery, 20mins later (still on hold), and pressed the buzzer outside and tried to make an appointment. "Appointments can only be done over the phone." I informed them I'd been on the phone to them for 50mins. When I was inside, no one was answering a phone, despite my phone still being connected. I then booked an appointment to see the nurse for a flu jab, to then arrive to say I can't have it because I have an egg allergy. So a complete and utter waste of time."