Mastercall Healthcare

"I would like to thank Dr Izzy Enaohwo for her compassion and kindness towards my daughter during the early hours on Sunday. She was fantastic and so so lovely. This is the first time I have used the out of hours and from making the initial call, I didn't get the name of of the man I spoke to, again he was very professional and reassuring to leaving Mastercall we were dealt with quickly and with kindness. Thank you to all the staff. You were all fab"

"After using the out of hours doctors previously and being delighted with the service they provided with caring for my son, mine and my partners experience was far from that. Every call operator was polite, pleasant, helpful and sympathetic with our situation. Understandingly with it being a bank holiday the only appointment they could offer us was 10:45pm, meaning we would have to take our 2 year old son with us. On an arrival the receptionist was pleasant and we advised that our son would be with us so we would have to enter one at a time (he was asleep in the car). At this point there was no mention of a 2 hour delay. After 30 minutes I called to ask if there was a delay to which the response was ‘yes 2 hours, not much we can do about that’. We made the decision to stay and try to wait it out. My partner was first to be seen and then myself. We both experienced a somewhat cold doctor who didn’t seem to want to engage in conversation of any sort. After he stated that I didn’t have some issues that my partner was showing and therefore required no antibiotics, I had to ask him to re-examine me, to which he then agreed I needed them. There had been no conversation around pain relief or in fact asking us how much pain we were in, any recommendations for home remedies that may help us, and only through me attempting to draw some conversation out of him did he tell me how long I should avoid contact with other people. The time was now 12:45am, with no pharmacists open at that time all we could do was head home and try to remedy our own pain. First thing in the morning we went to hand in our prescription to be told by the pharmacist that the doctor hadn’t prescribed enough medication to what he stated we should be taken. So there was not enough to what we have been instructed to take - wonderful! On getting home we also noted that our mg for the same medication was different, one 800mg, one 400mg. We have no idea why this was done. Truly disappointed with the last half of our experience with this facility. Let’s hope this Doctor was having an ‘off’ day."

"Just wanted to say a massive thank you to the staff at Mastercall Healthcare in Hazel Grove this evening. the lady on the front desk was lovely and then the triage nurse , Amy, went above and beyond to make me feel comfortable. It's not very often you are made to feel like this when the NHS is so busy and everybody is rushed off their feet. they are a true asset to the NHS and I am very grateful for how they made me feel tonight. thank you."

"Less than 2 hours from contacting NHS111 I was seen by a lovely doctor from Mastercall and had a prescription in my hand. What a great service! Without this I'd have been waiting 8 hours in A&E."