BMF Bargain Motor Factors (BMF AUTO PARTS)

"The place to go for spares as the staff are amazingly helpful and knowledgeable"

"** Updated in order to reply to the owner who is proving my point - lack of respect and knowledge ** My car never ever has been modified - all is stock on it. What is the point to ask me for reg number if they are not even able to see that car is UK model, first registered here in the UK and never ever has been exported or imported. If I could I would give minus 5 stars for this place. Never again with them. ** Original review ** Due to a lack of knowledge (I don't want to say care) they sold me rear brake pads which were not suitable for my car (I have got high spec model - front and rear brake discs and pads are bigger than on standard version). Car was booked in to the garage for replacement of all around discs and pads, so when they have finished with the front ones, the fitter realised that rear pads are too small, so we needed to stop the process, rebook my car and I had to go to BMF to return and reorder suitable ones. That consumed me more time, fuel and additional £50 in labour. No compassion - not even a word sorry received from the staff member on returning - reordering proper brake pads."

"Phoned up for two top strut mounts and two inner tie rods for my dad's agila 1.3 diesel and I told them what the problem was what other garage told me and how much they were going to charge me. They said bring it to us on Monday morning and we will give you a second opinion and if its the same or what ever it is we will order the parts and fix it and you will get your dad's car back same day. This is what you call proper customer service. Definitely recommend this place."

"Great store for all your motoring requirements. If you are looking for a great deal on steering locks then you need to go here, as they are at a very very reasonable price. Friendly staff who are willing to give advice and are very helpful."

"My experience was of over the phone, the operative was unprofessional, his manner was lacking in courtesy and poor product knowledge, he just couldn’t be bothered ! Watch out if you are a female customer , the language and mannerism is disparaging and everything it shouldn’t be, ( 50% of the potential customer base!) . The manager was present but he wouldnt take the call and handle the escalation, he said if you want to speak to us you have to attend the store, I had to get to work so it wasn’t an option. I wouldn’t give them my custom again, I have already found an alternative where I immediately felt more valued as a customer and was able to access reliable/ accurate information. Shop around there’s plenty of alternative options."