Moss Bros Chelmsford

"The team in Moss Bros are incredibly professional and helpful. My fiancé and I went shopping there for a custom suit for our wedding. Excellent communication, support from beginning to end. Highly recommend."

"I am writing this review to complain about my experience at the Moss Bros store in Chelmsford. During my purchase, the gentleman who was very helpful to find me the suit that I wanted. The assistant Manager ,Keith ,However, was far from kind. He provided no help whatsoever to the kind gentleman who was helping me, and it was clear that he was fairly new to his job. When coming to make the payment, Keith however was rude and disrespectful. Me and my partner went to buy the suit for a wedding I wanted to attend to and the kind gentleman who was helping us out was filling out all the information in order to complete the checkout .Keith however told the gentleman who is serving me to please move away as another customer is waiting whilst knowing fully that the information for my purchase was almost completely filled out and moving aside would require to restart the whole process all over whilst me and my partner was searching for the discount code .It forced us to go to another floor which required spending 20 extra minutes to complete the checkout process as the whole process had to be repeated which infuriated me my partner and some of the other customers as well ,since we were very close to completing the checkout But however, Keith decided to uproot the whole process start the whole process again. We were very glad that the gentleman who helped us was kind enough to go through the process but was very upset with the situation himself I found out later that there have been numerous complaints made by other patrons as well about the same person who claims to be the assistant manager Keith, I would like to understand that the awful customer service that Keith has in his mind and kind of idea that he thinks to portray about himself.I understand this is a regular occurrence from Keith since I saw multiple reviews pointing to Keith’s poor skills as a human"

"Finally found a shirt that fitted nicely. Ordered in the store and paid for it, they didn’t have it in stock so took my details and said they will call me within 1 or 2 days when it will be ready for collection. I never received a call,, tried calling the store several times, different times of the day and different days but no one picked up the phone. Sent an email to customer support asking for them to follow up and send me an update. They asked for my number and said someone from the store will call me. Still no call from the store a week later. Finally got through to the store and they didn’t know anything about my order, even though I paid for it and my details were taken. Absolutely terrible service. Staff don’t seem to have any training and stock in the store if minimal. Avoid Moss Chelmsford!"

"So after appalling service at Moss Bros Hatfield (we were literally left to our own devices, even though we had booked an appointment) my fiance and I decided to go to the Chelmsford branch as I popped in there with my mum and the staff seemed really friendly. So today we visited the Chelmsford branch and was served by Harvey., a very kind, thoughtful, helpful and all round great sales assistant. Harvey took us through different suits and laid them out using various waistcoats and ties etc. Harvey was exactly what we were looking for in a sale assistant and we ended up changing the suits we had first picked to something more suitable and stylish. Hastened to say that Moss Bros Chelmsford is the place to go. Great staff,great location and a large fitting room to boot. I wouldn't go anywhere else if hiring suits."

"I was going to London Town for a evening out, needed a suit urgently, so I decided to go to Moss and i was so surprised by the amazing service by the staff. Absolutely amazing. Two young lads helped me out, probably the most professional tailors I’ve seen in the business. Don’t go Saville Row, these lads are top tier. Professional, non cheesy salesmen and extremely competent. Amazing just amazing"