ZARA

"Not been to the Bluewater Zara store since its refit, and was pleasantly surprised at how good it was! Last few times before I struggled to find stuff I liked, and now I found too much... Also chucking in all your items into the till basket is so easy without having to scan barcodes, and makes transactions simple and efficient."

"They clearly need more staff, and the fitting room was disgusting. Prices are amazing and really loved the way they organised the sections. Self check out was nice, but I prefer to see someone on the till."

"I used the self check out to pay for 2 dresses. On removing the tag to one of the dress of a silky material I had to ask help from one of the sales assistants( an asian lady). She was ever so rude telling me it is called self check out because customers have to do that themselves, otherwise I should have joined the queue for the till.I felt so humiliated and gobsmacked by such rudeness and poor customer service"

"came to this shop as I usually like Zara’s items. But we went to the self checkout counters to pay. As we couldn’t find the bag so I asked the lady staff about it and she was extremely rude when answering(I believe it has to be because I am Asian). We paid for the bag and she brought the bag from somewhere and left it at the side and just went away without saying a thing. I think the managers should consider these things too and teach their staffs not to biased on people based on their race (I did see her talking to other people in a professional way when we were in line to make the payment again for another item).Thank you."