Moss Bros Windsor

"The quality of the products are excellent and easily a 5/5. However, my concern is with the staff and servicing who were totally inappropriate and unprofessional. Apart from almost making us leave as their system had the incorrect time saved to what we had booked and had proof of with the email confirmation, the real disappointment came when they body shamed one of our group members. This started when the First Lady looked them up and down a laughed at the fact that they wanted a slim fit, although they have all sizes to accommodate this for. The second blow came when the one employee asked another employee to get the jacket size for the individual and the second employee repeated the size in astonishement and laughed completely condescending. This was completely unacceptable and bizarre that this could even happen. Truely disappointed."

"We visited last weekend to buy a suit for my hubby for our cousins wedding. Lovely Aisha attended to us. We were a minute into our consultation, trying a suit we liked when we got interrupted by another older lady at the till (not sure if manager) who kept passing comments on what size he should wear when we 100% knew what size. This was a real annoyance as we already had a person looking after us so why intervene. Anyways we moved on to the trial room area to try more suits, 5 min later this lady interrupts again asking Aisha to step away to serve another client. How rude! We were left with another clueless staff member and explained our full story again! Ridiculous behaviour, no customer service, feel sorry for the staff there esp Aisha who clearly was being picked on. We did buy a suit in the end but the entire process was ruined by this one member of staff who needs training or replacement."

"Competed the hire process online and everything was as expected. Keith was beyond helpful in making sure I had everything I needed for my event and went above and beyond what was required. Excellent customer service 10/10. Thanks once again."

"I booked a morning suit and it was in immaculate condition and beautifully presented. but I felt that the attitude of the staff was less perfect. I went to the Moss brothers store directly from Heathrow after a long flight and felt that my rumpled appearance was treated with some snootiness."

"Walked in yesterday afternoon as looking for a formal shirt. Two staff in shop no other customers. Looked around spotted slim fit and tailored fit but no regular fit that I could see. At no stage was I acknowledged or asked if I needed assistance by either of the two who 'worked' there. So I just walked out. Pathetic service."