Bidaai London

"Good bridal range they provide very modern and classic designs. I kind of served myself as I knew what I wanted. If you're buying partywear from bidaai then good luck as staff do little to show you different designs and alternatives to what you're looking for."

"Absolutely amazing staff and collection loved my outfit and enjoyed the company of the staff just want to say thankyou to Mooza and everyone in their team thankyou for my amazing outfit and loved every moment of being in it… ❤️"

"Bez was really helpful in helping my daughter to try on different bridal outfits and to come up with a short list. She made lots of useful suggestions and gave us her time and support to help us as much as possible. Thank you Bez!"

"Do not order from this store, my sister in law ordered a very expensive dress, and they did not deliver on time and it was recieved 2 weeks late. Once she tried it on, it was completely the wrong fit and the scarf colour was wrong. She had to constantly contact them as none of their staff bothered to call her with updates. Their staff would not take any owner ship of their mistake. Extremely bad service do not recommend at all."

"PROCEED AT YOUR OWN RISK - THEY ONLY CARE ABOUT YOUR MONEY, NOT YOUR SATISFACTION!!! When I was first placing my custom order, they were responsive and friendly. Once I put down a deposit, I started experiencing VERY delayed responses and little to no communication from Mozah and other staff. Not only was my order delayed, it was not checked properly at their store before shipping out to me. The sizing is COMPLETELY off - it's very obvious they didn't check the measurements. I now have to pay out of pocket for these MAJOR alterations which is the designer's responsibility and it will ruin the finish of the piece. They didn't do anything to prevent this and afterwards, said they can't do anything to fix it. When I finally managed to schedule a meeting with the manager - the manager did not attend nor respond. Now that they have my $, they no longer care about customer satisfaction or brand reputation. DO NOT BE FOOLED BY THEIR COMMENTS ON THESE REVIEWS - they simply tell you to email them for optics - I have not received a reply via email or Whatsapp. No wonder there are so many horrible reviews. Update: After I posted this review, they contacted me to help reimburse my alteration costs which was apparently "not possible" according to the manager before I had posted a public review exposing the truth about their customer service. They still did not cover the full cost so I had to pay out of pocket for their mistakes. After processing the payment, they immediately asked me to remove this review. I said I would edit the review accordingly if they are able to send missing pieces of my lehnga in time for my wedding (something they originally said they would do). It has now been a month and they haven't bothered following up at all. Again, don't be fooled - give your money to a company that will take proper care of you. IF YOU ARE A BRIDE, DON'T RUIN YOUR SPECIAL DAY BY CHOOSING BIDAAI."