Arc Appliances Ltd

"Absolutely abysmal service from Avtar, the owner of this company who was supposed to come out today to repair my tenant's oven. The tenant was day off work and waited in. When I texted him this afternoon to see whether anyone was coming he said he was short staffed and would come tomorrow. The tenant would have been back at work then so that was not possible. Avtar knew this morning that he would not be sending anybody today but never contacted me or the tenant to let us know. When I rang him to express my dismay at wasting mine and the tenant's time there was not a hint of an apology. Rather he offerred only lame excuses, was argumentative, rude, dismissive and would not accept responsibility. I wholly concur with all the critical comments written about this company below. Definitely one to avoid. One star is far too generous a grading!"

"Not so much a comment about the service, rather the proprietor. I parked outside the shop, as I was taking my daughter to ballet just down the road. He proceeded to shout at me out of his car window as he was pulling up, saying I was parking in 'his space' and then shouting profanities and teaching my 5 year old some new and unsavoury words."

"Absolute joke of a company, engineer was meant to come between 9-11am (time slot given by them) and then they don't even turn up, better yet they don't even have the decency to ring to let us know they won't make it. I got told by the 'boss' that apparently the engineers are not capable of picking up the phone to ring a customer which is the stupidest thing I've ever heard. Now they haven't turned up, I have gone back to work and then engineer turns up at 11:45pm, my 16 year old sister opens the door and the engineer gets rude, starts shouting at my little sister and she rings me upset and crying which is not on at all. Absolutely disgusting behaviour from a so called Professional company. I tried to explain to the so called boss what had occurred between the engineer and my sister but he would not listen to a word I was saying, Told me everyone is frustrated which is not a valid excuse for the actions and behaviour. I'm not the type of person to write reviews but when something like this happens, it's best people know about it and if I could give 0 stars I genuinely would."

"Not recommended at all. Unprofessional engineer and worker as rely on customer word instead of their knowledge and diagnostic experience. Rude manager, AVTAR and made my appliance worse than before and I should give -10 rate."

"I rang ARC To arrange for someone to come and look at my fridge freezer that had broken, they promised to send someone the next morning. The next day by lunchtime no-one had arrive, I called to check they were still coming and they said yes someone is on there way, rather abrupt and rude on the phone. I waited in, no one turned up, no one called and I've heard nothing since. Don't bother with them, when an appliance goes wrong, especially a fridge/freezer you need to be able to rely on someone to turn up. ARC are unreliable and rude."