Ravat & Ray Dental Care (Salford) 118 Phoebe Street, Salford M5 3PH

"I visited the dentist as a regular check up and I turned up on time to check in at reception. There were two young receptionists on the desk, one wearing an all pink tracksuit and the other in just a casual jeans and a jumper. The woman wearing the pink tracksuit had her feet on the desk playing on her phone. The other receptionist was rude. I asked for a change of name which they did on their records without even asking for a proof of identity. I went to the dentist, who I'd not met before, and ask if she was new, she said she isn't permanent here just a locum. I asked how many permanent members of staff they have here, and she replied none, they are all locum. So I said I'm not returning because when you're working with medical professionals you want to build a relationship and trust with them. You don't want to turn up to someone different every time who doesn't know you or your history. Very poor and frankly unacceptable from a customers point of view."

"Dental practitioners are brilliant but the reception team is the worse I have experience. very rude and seem not to update communications with with their patients. I hade to make double payment just because a rude reception supervisor said she could see payment but no not was left by an agency receptionist about the dentists communication. also I receive a call today that I was going to be taken of the dentist as I didn't attend my appointment mean while I called yesterday at 09:21 and was on the phone to the receptionist to cancel which she confirmed cancellation and rebooked me for next week The same rude supervisor called again to defend there was no traces of my call even though i have an evidence of the conversation with the receptionist. unprofessional and very layback"

"Im unsure of how this place is allowed to be referred by the NHS emergency dental number. I have walked in with an abscess the size of a golf ball on my face. The dentist turned me away telling me they don’t complete the dental work that is suggested by them? I needed Root canal, which I have had done by a previous dentist referred through the emergency number on a different tooth and it wasn’t a problem! But in this case, I was nothing but unwanted and pushed out! Terrible service and it’s possible the NHS emergency dental treatment need to tell this dentist what rules and regulations to follow. Would not recommend!!"

"Was directed here through the emergency dental service so I can only really rate based on a one time visit. Unfortunetly emergency treatment is the only option most people have these days but a duty of care and patient consideration should be adopted in all capacities. I can't say I experienced this whatsoever. I was treated like a burden and turfed out of the chair within 10 minutes when I was the only person in the surgery. Told constantly to get a regular dentist for more treatment which is near impossible for everyone right now. I explained I know there is a referral scheme in place for people who need extensive treatment and the dentist told me she knew nothing of it. Insisting I will be given a filling and antibiotics and left to work out what happens next myself. What happens is I wind up in another emergency dentist surgery when the problem comes back and the advice to find a permanent dentist will be given again with no hope or help. She put a temporary filling in my effected tooth without even cleaning it first and the pain is now ten fold. Can't begin to say how frustrating it is to be in need of dental help and to have someone treat you like a waste of their time. Even as I cried with exhaustion with it all in the chair the dentist ignored me and sent me on my way just as soon as the filling was shoved in. Horrible experience."

"First Thanks so much for awesome service. Since last 3 year I had visited here for many time. Genuine dentist, good advice and wonderful facility and staff member. My recent treatment cost was so affordable for me. Dentist whom i met was so kind and genuine with me regarding my tooth extraction. Thanks so much for nice treatment. My best wishes."