Bupa Dental Care Bramhall

"Been going here a few years now and been great under Maddie, also had to use for my sons emergency appointment and again were great. Make the kids feel at ease, they are not scared of going to the dentist... Stickers are a big help haha"

"Avoid this place as the quality of work is not good. They told me a price for my treatment which I agreed to and then they tried to charge me more despite the fact that I was not happy with the result. Then they send my details to debt collectors without my permission. I am complaining to the relevant authorities."

"I've had issues with dentists in the past, so I was extremely nervous to start with coming here. From the very start entering and talking to the receptionists, through all my care here, I have felt taken care of, and listened to. I cannot thank them enough."

"Appalling service, we had an appointment for my two young sons at the start of the week, with it being near Christmas the traffic was horrendous so my husband called to inform them he might be late, he had to call multiple times as nobody picked up the phone. When he eventually spoke to someone they said they could no longer see us because they are not insured at that time..?, we had two appointments so he asked if they could at least see one of my sons they declined as the dentist wanted to leave, (it was only a couple of minutes after the appointment time) even though he had just arrived. Due to this, they offered him an appointment the next day, which he accepted but for some reason received a text for an appointment two days later. On the day of the appointment, I took my two sons. In my haste, I forgot my wallet and didn’t realise that children over 6 have to pay for check ups (which I have no issue with) so when it came to paying I offered to pay with a bank transfer or for my husband to pay over the phone but they refused and said it needs to be paid with a card now. So they refused to let me and my children leave the surgery. I called my husband to bring the card, so he headed to the surgery straight away, with it being Christmas and circa 5 pm there was more traffic than normal. When he arrived with the card they told us we had another outstanding charge of £13 from 6 months earlier. I am unsure as to why they have never asked us for this before or didn't ask us for the money at the time of the last appointment. I do wonder however why it was fine for them to wait 6 months without asking for payment but kept us hostage for this payment. The only explanation we got was that it was not our fault or the surgery's fault!"

"Fantastic dentist and reception staff! Both were friendly and took the time to make me feel informed and at ease."