Zara

"I love this store, almost every time I find something. the staff is always helpful. Most of the time it is crowded and you have to wait a bit at the checkout."

"Very busy, but one lady took the time to go upstairs and find the item I wanted. So I bought 2 because she was so helpful. Great ambassador. Staff on self-serve checkouts was swamped, but he still took the time to smile and be polite. As I would gave expected. I rate 5. Great."

"Find the customer service at this store absolutely shocking and would have given it 0 stars. After waiting over 20 minutes to be served, the item I wanted was priced differently and when I informed the sales assistant she simply said that the item/ size I had did not have a price on it so she had to go with the price on the till. I pointed out that there are other sizes with a price on it and offered to show her. She still refused to except the difference in price. I then asked to speak to a manger, the manager asked ME to go get the other one to show the price and when I did he told me he would only sell me the one with price on it and that I would have to pay more for the one I wanted! Why make me walk to the other side of the store and not listen to what I had said before saying "that's fine I shall sort that out for you". The price difference was only £4 but I was so annoyed and disappointed by the service I had received, I just walked way. Never shopping in Zara again as I do not wish to spend my money in a place with such services!!!"

"A complete chaos 26.06.22! They had a good sale on, I took a while walking round picking a few bits out as you do only to be told that the changing rooms are closed. Oh great I thought. Some sort of leak apparently. Although the 2 changing rooms are located at separate ends of the shop, but they were both effected by the leak. But of course only the changing rooms were effected, the rest of the shop was absolutely fine. Get it together guys, stop being lazy. This great idea of yours ended up causing a 30+minute queue to the tills. Half of those people coming with returns as they just went to a different shop to try their clothes on and returned if they didn't fit, like I did. You just created more hassle than its worth. Anyhow, I have waisted 60+ minutes in Zara just standing in a queue. Should of just closed the shop altogether if you weren't bothered that day."

"The self check outs were worse than useless. The AI element was good, but still needed staff interface to take off tags, deactivate tags, help with use of tills, for instance having to leave items in box until payment made to obtain a receipt. All This created long queues. Could do better"