Owncharacter

"Most terrible customer service I've experienced. Took 4 months of back and forth complaints and emails, with Charles from the company, who kept making false promises to get on top of my order. They only committed to sorting out my order once I requested a refund, only then did they seem to suddenly get ontop of my order. Not only was the fleece I ordered rubbish quality (bottom of the line basic fleece material, might as well have bought a cheap fleece from mountain warehouse) but they promised a free t-shirt for compensation, only to not come through with that promise and ignore my emails about said t-shirt. Save yourselves."

"I purchased a grey fleece off of owncharachters boutique on asos market place. It was very good value and I was very excited for it, am very keen to help out a small business especially during these tough times. It took 6 weeks to come and after reading the reviews here I see I am not alone in the communication break down between myself and the seller. Their replies would be very late and very vague. They did offer me 45%discount on their website and a free t-shirt (which also arrived within about 2 weeks after dispatch and is very nice) their contact was very polite. I was very forgiving as this was at the beginning of the corona virus mess. I then purchased 5 more fleeces from them about 6 weeks ago for myself and my friends as I was so happy with the first one. I hoped that the same circumstances would not happen again as most businesses have learnt to cope with corona virus by now. However this time round is worse. There is even less contact now. I have been told the situation would be dealt with 'by the end of the day' on several occasions. I have had to use every social media platform to contact them and I still haven't gotten the issue resolved. They did offer me a refund however I did not accept as I love the fleece so much that I want them to arrive! Although from the looks of other reviews, who knows if I would have even gotten my refund! I will be expecting some sort of compensation for my time. Again, I have every sympathy for all businesses, especially small ones during this pandemic, but surely they aren't that over capacitated that they can't deal with a simple query as to where my parcel is or even what shipping company they are using! Again, the product I recieved the last time was great so I can't fault them on that, but customer service is appalling. I hope to at least get the delivery fee refunded as I paid for 5-7 day delivery."

"Ordered a fleece from them 4 months ago and it never arrived. Tried to email them but never got a response (seems that facebook message is the only way to go). They said that they had sent out another after around two months but still nothing arrived. I then requested a refund and was assured it would take 3-5 days. This also hasn't materialised and I'm still in the process of trying to get this. All in all, pretty terrible experience."

"DON'T WASTE YOUR MONEY. Wish I read the reviews before trying to purchase from them. I waited weeks for my delivery and took into account the fact that covid may had interfered with delivery. When it didn't turn up after 2 weeks I kept querying where it was and they couldn't give me any information about where my order was and who the courier service even was. They tried to offer a free t-shirt but I asked for a refund instead as it had been over a month of waiting for my order to turn up and I didnt think it ever would. Its been 3 weeks and I've not had a refund and have contacted them several times. Their communication is awful, so vague and useless. DO NOT USE THEM as you'll never receive your order"

"Ordered from them 4 weeks ago and still haven’t received my item. I have probably sent about 6 emails politely asking where my order is and they have only replied to me on two occasions. On both occasion they replied 2/3 days later. All they did was apologise and told me they would track my parcel and update me later that day, they never got back to me."