Howdens - Altrincham

"Chris at Howdens was absolutely fantastic from beginning to end. His wealth of knowledge and guidance ensured we picked the right kitchen to suit our needs. We made many changes throughout the process but it was never too much to trouble to show us how our thoughts might look until we made our final decision. He also made the required visits to our extension during the build to make sure the design would fit or make any necessary adjustments. This is important as the end result could have been hindered. A very relaxed process all the way through which put us at ease and we knew that we had made the right choice in choosing Chris and Howdens. The kitchen came when required, with nothing missing and damage free. I would certainly recommend Chris and Howdens in the future!"

"We found the staff very helpful and kitchen is perfect for us.Unfortunately it wasn't explained to us that we would need a special socket for the new cooker so when it was switched on it blew the fuse and we now find ourselves 5 days before Christmas with no working oven and nobody will accept responsibility and we are now 3 weeks without an oven.Obviously this has put a real dampner on what should have been a happier experience for us."

"fantastic experience from start to finish, all staff friendly and helpfull, great stock levels and knowledge meaning i had my kitchen within days, highly recomended - thanks john and the team"

"I bought a quality kitchen from Howdens via my builders, who say they have seen £30`000 kitchens that dont look as good as the one Howdens supplied to me. I also bought a hot water boiling unit for the kitchen tap,save having a kettle. 4 months later The boiling unit decided to stop working. Not because of quality, but just unfortunately one of those acts of god. After numerous attempts to get in touch with the company who made the units customer service to no avail via phone or e-mail ,I contacted Howdens Altrincham,and spoke with one of their staff called Dianne.I can only say what a refreshing change to speak with someone who genuinely cares about the company she works for, and the customers. Her help was outstanding,taking it upon herself to try and contact the company from her end,and then kept me updated as she promised by telephone. The end result was she couldnt contact them either,so arranged for Howdens to replace the boiler unit,which i was extremely grateful for, after my earlier frustrations over a few days,and also offered to pay for the plumber required to re-fit the unit. I can only say what an outstanding employee Howdens have. I think Dianne has been there about 20 years,and still offers outstanding first class customer service and care which I saw on display with other customers she was serving when I visited the company. Great company,Great quality products,and importantly great easy to communicate with caring staff . Thank again. Chris May."

"Bought my new kitchen 15 months ago from Alrincham branch but fitted privately. Very helpful and knowledgeable staff. Nothing was too much trouble for John Purple who designed my kitchen. Last week the integral washing machine packed up, contacted the branch who were so helpful in getting it repaired within 3 days. Thanks to Diane for sorting it so quickly."