Inso Pan Asian Northwood Restaurant

"Extremely UNPROFESSIONAL and RUDE delivery guy. He couldn't find my place, even though I've ordered over 200 times from Uber Eats using this address, including 50 orders with their own delivery drivers and 5+ orders from this specific restaurant. This is the first time I've encountered such an incapable delivery person. He was also impolite, hanging up on me twice while I was giving him directions, and complained sarcastically about me sitting in my room instead of going outside to look for him. His communication skills were lacking too. Initially, I asked if he was at the barrier, but he said no and claimed to be at the main entrance of the university with two roundabouts. I then instructed him to search for my flat's name on his phone, since the main entrance is 1 km away. That's when he hung up for the first time. Oddly enough, when he finally found me, he denied mentioning the roundabouts and didn't recall my question about the barrier, complaining that I wasn't listening to him (even though I heard every word clearly). While I was WAITING for him OUTSIDE my room, I called the restaurant to inform them of the situation, but they offered no apologies and only argued that it was reasonable for the delivery guy to lose his way (as if he's a genius, I know). Eventually, and quite suspiciously, he said he was in the parking area, which is only 30 meters from my place. Assuming he was telling the truth, I still don't understand why he didn't just walk around the building and find the address I provided, just 30 meters away! In the end, I showed him another entrance to my flat and told him he could've informed me he was there, and I would've come out. The sign at this entrance was hard to see at night, but he immediately retorted, "You expected me to see this?" First of all, the entrance I provided, which is my address, is well-lit and easy to spot. Secondly, and most importantly, his actions demonstrated that he has ZERO patience and is extremely LAZY, as he could have simply walked around the building and found my entrance in just 2 minutes! (He would have seen the entrance I showed him if he had walked closer.) What a truly unforgettable and "amazing" service!"

"Food was the worst I have had. And I love food especially eating out. 1. Food said would be here by 645. Did not arrive until 7.25 2. Spring Rolls. Pastry Not fried enough, very little filling and soggy 3. Chicken wings dry and tasteless. Looks nothing like the photo. 4. Noodles. You can't get chow main wrong,but this place certainly did. No flavour, cold and dry Overall false advertising of delivery. 45mins turned to 90mins"

"First time customer of this restaurant. Huge sushi fan and I’m quite fussy but this was fabulous. Ordered easily and delivered in well packaged boxes that kept the presentation of the dishes as you’d expect. Tasty, fresh and big portions. I shall return! Thank you."

"We got sushi and some other food. Ordered over £100 at about 6 and the food came by 6.30, incredibly fast! Everything was very good to eat, enjoyed it so so much. Would certainly recommend."

"Ordered a delivery via Uber Eats, food arrived to us warm and well packed with the delicate sushi surviving the journey really well. All food was delicious except maybe the chow mein but that is probably due to personal taste. Very nice and would recommend this restaurant for a takeaway."